childcare qcf level 3

Topics: Nonverbal communication, Communication, Childhood Pages: 6 (2437 words) Published: May 12, 2014
Unit 051 promote communication in children’s and young people’s settings Outcome 1: Understand why effective communication is important in the work setting 1.) Identify the different reasons people communicate:

In our setting we use effective communication at all times amongst staff, parents and carers for the children, the children themselves and any other settings or agencies the child may be involved with. This information helps us to gather a good overview of the child’s progress and development and any additional support which may be needed to help improve outcomes for the children. It is important to understand that not everybody communicates in the same way and sometimes we may need to adapt to these eventualities to help support the individual so that their needs are met, therefore we also use other aids to help support the children in our care, these are visual, audio, sign language and one to one communication. Effective communication can also help the children’s understanding and meet their individual needs which contribute towards a happy and content child giving them even more opportunities to enhance their learning and development. Effective communication amongst staff and other settings gives everyone the support they need to help with their own personal and professional development improving the work we do which in the long scheme impacts on the children’s outcomes and opportunities, if we can effectively communicate and all work together then the end result can only be a positive one. When communication is poor this is when the children, their families and team morale is lost which effects everybody and lowers the chances significantly for success across all boards.

2.) Explain how communication affects relationships in the work setting:

Good communication helps support working relationships making coming to work an enjoyable and rewarding experience, in our setting it ensures that everyone is happy and that any areas of concern or support needed are identified and supported. We promote good communication to help our own personal and professional development with ongoing observations to see our own areas of strengths and weaknesses we help support each other promoting a positive work setting where we feel comfortable to express our ideas, concerns, needs for improvement and shows we value each other as professionals. Good communication also supports the parents and carers and their children, visitors, agencies, staff in our setting to ensure we meet the needs of all. Implementing good communication with other agencies helps share and gain information, good communication also helps with settling in to reassure the children and the parents, support children’s play and learning, help transitions go smoothly and work effectively as a team. Poor communication creates barriers if understanding isn’t clear and jeopardises all of this it can have a significant impact on the day to day running of the setting, the care that is provided can be affected and poor communication amongst children, parents/carers, staff and other professional means that concerns, issues, improvements and ideas are less likely to be addressed resulting in a significantly negative impact on the setting, the people working with the setting, the children and their families and the staff this can make the work place a very unhappy place to be for all parties involved.

Outcome 2: Be able to meet the communication and language needs, wishes and preferences of individuals

3.) Describe the factors to consider when promoting effective communication Firstly it is important to consider which communicating method I will be using such as verbal or non-verbal as it is important to choose the right style of communication. Communication can be used in a variety of ways such as via telephone, written notes, email, text messaging and vocal. When promoting effective communication I must consider the other person’s communication and language...
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