child care

Topics: Communication, Nonverbal communication, Nonviolent Communication, Writing / Pages: 4 (925 words) / Published: Oct 20th, 2013
1.2 Explain how communication affects relationships in the work setting.

In the work setting it is essential to be able to communicate effectively with many different people on a daily basis. It is important to establish good relationships with a range of different people so that you can plan for and meet their needs. Personally in my setting I am expected to communicate with teachers, children, classroom assistants, lunch supervisors, clerical staff, care takers and parents. Different forms of communication may be required to do so and good communication skills are essential. It is impossible to develop good relationships without good communication. In my work setting the first people I would communicate with is the teacher of the class I am with. From them I learn the plans for the day, what child r children may need extra help, the goals we are working towards and any changes to the class, the children and the plans in place. After listing to the teacher I would then ask any relevant questions and ensure I am ready for the day ahead. Good communication is essential at this point as it helps build respectful relationships, and means that we work together in a team for the good of the children. Poor communication here would lead to either myself or the teacher being unsure of or tasks for the day, which may then lead to confusion for the children. Poor communication may then lead to feelings of stress and resentment as we may feel that we are being ignored or unappreciated. When we are communicating with our managers and peers, we need to ensure that we are communicating appropriately and respectfully. Firstly we need to ensure that were we are communicating is at an appropriate time and location, and that we speak to each other in an appropriate tone of voice. It is essential that we listen to everyone else, and respect their opinions and ideas. We can show we are listening by responding with appropriate questions, having eye contact and open, receptive body

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