Cheesecake Factory Business Analysis

1. In the first article by Engagement Strategies Magazine, it highlights Cheesecake Factory’s training program. Cheesecake Factory’s servers are required to take a two-week training program. As they go through the training, they have an on-the-job mentor to help them throughout. The mentor coaches, creates role-playing scenarios, and runs training based games to improve the trainee’s understanding. This level of investment creates motivation in the trainees by simply making them feel significant and like they’re a valuable asset to the company.
2. The next example comes from the book What’s the Secret: To Providing a World-Class Customer Experience By John R. DiJulius. In the book, DiJulius uses Cheesecake Factory as a prime example of motivating