Chapter 6 Review Questions
1. What are the necessary hardware components of a POS system? What are the varieties of each component? The necessary hardware components of a POS system are POS order entry units & POS printers. The varieties of each component are: POS order entry units:
Keyboards & monitors
Guest check printers
2. How do preset keys differ from PLU keys?
Preset keys are part of the POS system keyboard programmed to maintain the price, descriptor, department, tax, & inventory status of a menu item. PLU keys are part of the POS system keyboard that operates like a preset key, except that it requires the user to identify menu item by its reference code number (up to 5 digits) rather than by its name or descriptor.
3. What functions do modifier & number keys perform?
Modifier keys allow servers to relay preparation instructions to remote workstation printers or monitors located in food & beverage production departments. Number keys can be used to ring up menu items by price, access PLU data by menu item code number, record the number of items sold, & perform other data entry operations.
4. How can a customer display unit on a POS terminal enhance management’s internal control system? Customer display units allow mangers to spot check cashier activities.
5. What are 2 important features available for traditional guest check printers?
6. What information might be found on a guest’s payment card? Data typically includes cardholder name, account number, & account expiration date.
7. How are guest checks opened & closed within a POS system? An open system involves acceptance of bank-sponsored credit card & debit card transactions. A closed system relies on pre-payment, direct payment, or stored value payment at select point-of-sale locations supported by the issuer.
8. What types of data are kept by the major files...
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