Chapter 5 of 3rd Island code resort

Topics: Customer service, Customer, Biometrics Pages: 5 (779 words) Published: October 2, 2014
CHAPTER 5
Summary, Conclusion and Recommendation
This chapter deals with the summary of findings, conclusion and recommendation to the present study based from the perception of the respondents. The conclusions given were drawn from the outcomes of the research and observations in the improvement of the 3rd Island Cove Resort of respondents which composed of guest in the resort and people who live nearby in the resort. Moreover, recommendations were base from the findings and conclusion of the study. Summary of Findings

After conducting the study “Challenges of 3rd Island Cove Resort as a basis for Improvement” the researchers have come up with the following findings. 1. General Profile of the Respondents
1.1 Age. The majority of the respondents belonged to the 41-50 age bracket. 1.2 Gender. Male respondents dominated the group
1.3 Occupation. Majority of the respondents were employed.
1.4 Nationality. Majority of the respondents were Filipino.

2. Assessment of the Respondents
2.1 Amenities and Facilities.
The respondents from San Juan, Batangas were satisfied with the Amenities and Facilities of 3rd Island cove resort and rated it Very Good, the respondents were especially happy with the excellent air-conditioned facilities within the resort. 2.2 Accommodation.

The respondents from San Juan, Batangas were delighted with the Accommodation of 3rd Island cove resort and rated it Very good, the respondents were especially happy with the 24 hour electricity and water supply. 3. Challenges experienced by the Respondents

3.1 Amenities and Facilities.
Majority of the respondents in San Juan Batangas disagrees with the challenges they have experienced in the resort in San Juan, Batangas in terms of Amenities and Facilities. However the respondents agrees the there is a lack of security within the facilities (e.g. CCTV were situated in limited areas only), while some minimally agree that there were still jellyfish attacking resorts guest despite sea shore nets

3.2 Accommodation.
Majority of the respondents in San Juan, Batangas minimally disagrees with the challenges they have experienced in the resort in San Juan, Batangas in terms of accommodation. Respondents agree that there is lack of security personnel in the resort, there are garbage present in the seas shore and that Online reservation encounters problem.

4. Current Measures Observed
4.1 Amenities.
Majority of the respondents in San Jaun, Batangas agrees with the current measures done Amenities and facilities. And they strongly Agree that the resort has its own water tank, however the disagree that there is a security system for the resort. 4.2 Accommodation.

Majority of the respondents in San Jaun, Batangas agrees with the current measures done in Accommodation. And they Agree that the resort has its own cleaning schedule to make sure the resort is always clean, however they disagree that the online process is user friendly.

5. Suggested Recommendations
5.1 Amenities and Facilities.
The respondents agreed on the need for improvement in Amenities and Facilities in order to attract customers and making it convenient and comfortable for them in every possible way. 5.2 Accommodation.

The respondents agreed on the need for improvement in Accomodation in order to make customers relaxed and comfortable within their stay. Conclusion
On the basis of the foregoing findings, the following conclusion were drawn: 1. Installing the latest security system will make the customer feels safe and comfortable. 2. Updating or Upgrading the website would and making it user friendly will be more convenient for the customers and thus making the resort more profit. 3. Putting up a shops inside the resort would provide easy access to the basic needs for the customers. 4. Putting up additional nets will lessen or totally preventing the jellyfish that are going through the nets. 5. Having the uniqueness and affordable price attracts more customers to 3rd Island...
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