Chapter 4 |Part Two Managing Processes

Chapter
4 |Part Two Managing Processes

Process Strategy | |

TRUE/FALSE

1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process, strategic

2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO, 14001, service, design, process

3. No process can exist without at least one product or service. Answer: True Reference: Process Strategy Difficulty: Easy Keywords: process, product, service

4. Process structure is the mix of equipment and human skills in a process. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: process, structure, equipment, human

5. Resource flexibility determines whether resources are organized around products or processes. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: resource, flexibility, products, processes

6. Customer involvement reflects the ways in which customers become part of the process and the extent of their participation. Answer: True Reference: Major Process Decisions Difficulty: Moderate Keywords: contact, customer, participation, involvement

7. Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: capital, intensity, equipment

8. Beginning points for manufacturing process structure decisions are the volume level, amount of customization, and competitive priorities. Answer: True Reference: Process Structure in Manufacturing Difficulty: Easy Keywords: process, structure,