top-rated free essay

Chapter 2 Case Study

By carlyjeanpenna Aug 02, 2015 528 Words
Carly Penna
MBA 584
January 28, 2015

Case Study: Troubleshooting Information Systems at the Royal Hotel

1. Despite having relatively little specific information about why the system failed, what do you think are the main reasons for such failure? A: There are 2 main reasons why this project failed. The first is the disconnect in proper contact and follow-up between the heads of the project, Blake and Jack. Second, the project was not rolled out in a way that made employees of the Royal Hotel realize the opportunity it provided. Both of these issues stem from problems with communication.

2. How could you fix these problems?
A: Blake, while he was smart to take on the newer, larger project, should have been more aware of the situation he was leaving at the hotel. He had feelings of uncertainty about Jack so he should have continued to check in with both him and the general manager. If he would have kept in contact with them throughout the roll out he could have been made aware of issues as they arose instead of after the project ultimately failed. Jack should have also reached out to Blake when he came across issues, this would have prompted Blake to help. Also, if Blake had attempted to check in with the GM he would have been able to hear of his concerns earlier and could have possible helped Jack get them resolved. In order for the project to succeed, all of the employees at the Royal Hotel needed to be invested in the process. The GM needed to better communicate the importance of the success of this project. He needed to make sure that all employees were aware that this new process was vital to the growth and success of everyone. If he had taken more initiative and lead by example, his employees would have seen how important it was for the project to succeed. Leadership from the top down is very important when implementing new systems.

3. Reflecting on this experience, what do you think were the main mistakes, if any, that Blake made in handling the engagement? A: One of Blake’s mistakes was his lack of continued communication with Jack and the GM at the Royal Hotel. Another mistake was not taking the time to properly train Jack before leaving for his new project. If he would have asked to take some more time before leaving in order to get Jack up to speed on the track of the project, I think the project would have ultimately been more successful. In order for him to succeed in his career, Blake needs to be able to manage others; he failed to properly manage Jack’s transition into the lead role on the Royal Hotel project. If he would have take him under his wing and explained the importance of the project to Jack, he might have better understood what was necessary for its success. He could have also clued him in on the GM, his wants, and personality. If he would have asked for time to help Jack convert into his new role, I think the project might have turned out differently.

Cite This Document

Related Documents

  • chapter 2 case study

    ... SOCIOLOGY ASSIGNMENT 1 SUBMITTED TO: MA’AM WAHEEDA MEMOM SUBMITTED BY: SHEZRAY IRFAN KIYANI 3-D DATED : 16 September 2013 MAN BY NATURE IS A SOCIAL ANIMAL Man is a social animal because his nature makes him so. Sociality o...

    Read More
  • Chapter 2 CASE STUDY

    ...Chapter 2 CASE STUDY | The Creamy Creations Takeover THE SHOPPE Creamy Creations Ice Cream Shoppe is a small and popular ice cream parlor in a midsized southern city. In 2007, Creamy Creations had been open for almost two years and was gathering a loyal clientele of fami-lies and students from the local community college. Creamy Creations s...

    Read More
  • Clover case study chapter 2

    ...2. Clover Machines Case: Dabbling in International Markets? 1. What are overall benefits of tapping international markets? Does it make sense for Clover given its success in using domestic capital markets? Global financial markets are often larger than domestic financial markets. This means that financing issue size can be larger, costs...

    Read More
  • Case Study 2 Xerox (Chapter 2, Case 2)

    ... Case Study 2: Xerox [Type the document subtitle] 10/7/2014 Organizational Behavior Fall 2014 Professor Falcone Case 2: Xerox Q 1: How would Xerox define Diversity? How has the definition changed over the years? A 1: Diversity means more than race and gender. Diversity means creating an environment where all employees c...

    Read More
  • Case Study Chapter 2

    ...Case Study 1) Craigslist makes money only through revenue streams. It charges a $25 fee to post a job listing in six major U.S. cities. It charges $75 for a job listing in the San Francisco area. Last, the company charges a $10 fee to list an apartment rental in New York. The revenues generated from these fees cover only the operating expens...

    Read More
  • Case Study Chapter 2

    ...QUESTION 2 Why is collaboration among universities important? The collaboration among universities is important because it can help to stimulating growth especially in education and research. Generally, the term of collaboration is about the interaction of different segment that actually can help to allow the sharing of competence and other ...

    Read More
  • Case Study

    ...Introduction In this case we get an entire scenario about how the Japan deflation set in, what were the effects of the deflation on the economy as well as on the people of Japan. It also mentions about the various reasons because of which Japan was in such a tight grip of Deflation, Depression, Demographics and Debts Guides us through the steps...

    Read More
  • case study

    ... CASE STUDY NO.1 Mary Roberts had been with the company three years when she was promoted to manager of the tax department which was part of the controller’s division.Within four months she became a supervisor of ten staff accountants to fill a vacancy.Her superior believed her to be most qualified individual to fill the position. Many ...

    Read More

Discover the Best Free Essays on StudyMode

Conquer writer's block once and for all.

High Quality Essays

Our library contains thousands of carefully selected free research papers and essays.

Popular Topics

No matter the topic you're researching, chances are we have it covered.