Chapter 17

Managing
Operations and
Staffing

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Chapter 17

Managing Operations and Staffing

Managing Operations and Staffing

17.1

Managing Operations

17.2

Staffing and Company Policies

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Managing Operations and Staffing

17.1

Explain the significance of operational plans.
Describe the purpose of operating policies, rules, and regulations.

Section 17.1 Managing Operations

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Managing Operations and Staffing

17.1

Establishing and implementing policies and rules allow your operation to run smoothly.

Section 17.1 Managing Operations

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Managing Operations and Staffing

17.1

policy rule credit character Section 17.1 Managing Operations

capacity capital return policy rework policy

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Managing Operations and Staffing

Implementing
Operational Plans
The goal of first-line management is to put operational plans into action. As your business grows, you may have to delegate some responsibilities to employees.

Section 17.1 Managing Operations

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Managing Operations and Staffing

Operating Policies, Rules, and Regulations
Having a policy on how to deal with a recurring situation helps simplify day-to-day management.

Section 17.1 Managing Operations

policy a statement of goals, purposes, and principles that serves as a guideline for daily business operations and supports the company’s goals and objectives

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Managing Operations and Staffing

Operating Policies, Rules, and Regulations
In contrast to a policy, a rule leaves no room for interpretation. Section 17.1 Managing Operations

rule a standard set forth to guide behavior and actions; a rule tells employees exactly what they should and should not do

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Managing Operations and Staffing

Operating Policies, Rules, and Regulations
Most policy statements cover these issues: hours of operation credit return and rework delivery customer service employee and customer safety
Section 17.1 Managing Operations

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Managing Operations and Staffing

Credit Policies
A business that offers