Chapter 1 Information Systems in Global Business Today
1. Why is it important to understand the difference between computer literacy and information literacy?
2. Discuss the three elements of an information system (hardware, software and persware) that managers must consider. Which of the three do you consider the most important?
3. Discuss how complementary social, managerial, and organizational assets help optimize returns from information technology investments.
Discuss the changes in the business environment brought about by technology in the last five years. Use Table 1-1 and your own personal experiences to formulate your answer.
Describe why it’s becoming increasingly important to view information systems and technology from a sociotechnical aspect.
Answers to Discussion Questions:
Information literacy is more concerned with creating information useful to an organization and its employees, whereas computer literacy focuses mainly on how computer hardware and software work. As technology uses spread beyond traditional computers, information literacy enables employees and organizations to gain an edge over their competition.
Hardware is centered on the input and output components of an information system. Software is centered on the processing component. Persware is centered on the feedback component and on how employees can effectively use an information system. Opinions vary on which element is most important; this text stresses the importance of the persware element.
Table 1-3 (page 27), lists the organizational, managerial, and social assets required to optimize returns from information technology investments. Investing in information technology like new hardware or software, is not enough to ensure an organization’s success. Supportive values, structures, and behavior patterns must accompany the technological changes or improvements in order for a company to...
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