Changes and Improvement in Recruitment and Training of Business Company: With a reference to 7-Eleven Corporation

Topics: Employment, Recruitment, Change Pages: 8 (1357 words) Published: August 14, 2014
With reference to a business or organization of your choice, account for the ways in which recruitment and training needs are changing. What are the reasons for these changes, and what can be done to improve the process of recruitment and training in relation to these changes?

Changes and Improvement in Recruitment and Training of
Business Company:
With a reference to 7-Eleven Corporation

Purpose – This essay aims to account for the ways in which recruitment and training needs are changing with an instance of 7-Eleven Corporation and to point out the reasons for the main changes and improvement in the process of training and recruitment of a business company. Findings – The essay indicated that the methods of recruitment and training process of business companies or organisations, is increasingly focused on a sophisticated, objective and effective way, which adding modern training methods to the recuitment system such as e-leaning and multi-skills training. Keywords Recruitment, Training, 7-Eleven

Paper type Viewpoint

1. Introduction
Recruitment and training is an essential process for business and organisations of searching for and offering potential job for applicants in sufficient quantity and quality so that employers can obtain the most suitable candidates to fill in their job vacancies (Braine, M., 2008). Nowadays, business recruitment and training has become one of the tough challenges for corporations who have realized that the future of their organizations depends on the recruitment and selection of the best among an increasing number of employees. However, it seems that attracting a large number of applicants is still not a major problem but recruiting the right applicants is the main concern of many employers. Therefore in order to analyse the recent developments in recruitment and training sessions, this essay will present the changes of recruitment and training needs with an example of 7-Eleven Corporation. Then have a little discussion about the reasons of the main changes and how can the corporation do to improve the process of recruitment and selection. 2.The process of recruitment and training in 7-Eleven

7-Elven Corporation is the world's largest operator, franchisor, and licensor of convenience stores, primarily operating as a franchise, with more than 50,000 outlets located in 16 countries (Wikipedia, 7-Eleven, 2014). Based on its large market and business expansion, 7-Eleven needs to recruit thousands of employees every year. 7-Elenven Company owns a very professional training system. Normally most employees are begin recruited in November and their selection processes run in the Spring for a period of a few months. Within this period of time, the applicants would be strictly demanded with their professional skills. Take the retail employee training of 7-Elven as an example, training of frontline retail employees falls into three main categories: (1) Operational.

(2) Customer service.
(3) Leadership (, 2014)
Operational training is the most essential part to the business operation, which includes how to operate a cash register, how to inventory merchandise shipments, how to make a super hamburger, etc. Customer service training is aiming at providing employees with product knowledge as well as relationship and selling skills. Subjects often include how to handle troublesome customers and how to suggest appropriate add-ons to the purchase of particular product. Leadership training gives select individuals the business and relationship skills they need to advance in- to managerial positions (Wikipedia, 7-Eleven, 2014). 3.Ways in which recruitment and training needs are changing In the few five years, (YouTube, 2014), the training process of 7-Eleven had individually changed. In order to gain a more competitive position in products sales marketplace, the business recruitment department of 7-Eleven has eagerly adopted computer-based training or...

References: 1.Berge, Z. (2008). Why it is so hard to evaluate training in the workplace. Industrial and Commercial Training, 40(7), pp.390--395.
2.Branine, M. (2008). Graduate recruitment and selection in the UK: A study of the recent changes in methods and expectations. Career Development International, 13(6), pp.497--513.
3.Jameson, S. (2000). Recruitment and training in small firms. Journal of European Industrial Training, 24(1), pp.43--49., (2014). Training and Development - type, benefits, cost, Training in small businesses. [online] Available at: [Accessed 4 Aug. 2014].
5.Wikipedia, (2014). 7-Eleven. [online] Available at: [Accessed 4 Aug. 2014].
6.Williams, G. (1957). Recruitment to skilled trades. 1st ed. London: Routledge & Paul.
7.YouTube, (2014). Undercover Boss USA 7 Eleven Complete Episode YouTube. [online] Available at: [Accessed 4 Aug. 2014].
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