Change Management in Schools

Topics: Business school, SWOT analysis, Catering Pages: 21 (3779 words) Published: August 8, 2013
Module 3

Change Management

A study of the possible change of Catering Provision at a Primary School


Section 13

Description of the School Context3
Reasons for the Change3
Internal Factors that Support the Change4
External Factors that Support the Change4
Understanding the Pressures For and Against Change5
Analysis of Key Changes Necessary7

Section 217

Strategy Related to the Change of Catering Provision18
Analysis of Culture18
Present and Future Scenarios18
Forces at work and how they will affect my approach19

Section 1

Description of the School Context

There are many challenging issues facing the School this academic year. Some will prove complex in nature and no doubt difficult to implement, however if we are to continue to provide a high quality service and excellent value for money, while maintaining our current educational status, these changes must be executed smoothly and effectively. The School has recently experienced an upward spiral in both increased pupil numbers and improved exam results, which together with good process management has culminated in an excellent OFSTED inspection in January of this year. As can be expected from such results all staff associated with pupil education are motivated and feel part of a successful team which in turn exudes a feeling of confidence and stability within the local community. The exception to this is the catering department operated by external contractors (within the Local Authority) who provide meals for our pupils and staff. This arrangement results in school having little or no control of the service or food provided.

This study coincides with the process of Job Evaluation presently being implemented by LA, hence it is an opportune time to review and if necessary revise the control and management of the catering department thus aligning it with the standards expected and provided in all other areas of the school.

Reasons for the Change

Due to the directives included in the Every Child Matters and Extended School’s agenda there is clear reason to review the quality of provision service within the school. Issues exist with not only the quality of the service but also in the general alignment with the school’s strong teamwork ethics and forward thinking, modern approach.

The school experiences difficulties with both communication and any attempt at change of practice with the external provider, however this contrasts with the catering staff who, in general, are eager to assist but inevitably must follow their employer’s instruction.

Considering the five organisational cultures suggested by Bush (1995) the school performs within a formal structure nevertheless the underlying current can be political, this reflects in a “them and us” culture adopted by catering staff, which ultimately results in minor conflicts. This misalignment supports the basis for school to re-establish control and manage a service we are providing and being judged upon, however I do not envisage the change being readily accepted by all current catering staff.

The results of a PESTLE analysis – Appendix 1 determine internal and external factors to support the change of provision which have been analysed revealing the following factors:

Internal Factors that Support the Change

➢ The team-working environment is being challenged by a minor factor.

➢ Opportunity to have direct control over food and service provided.

➢ Curriculum topics could be supported by themed food weeks.

➢ Catering staff could provide breakfast for extended services (Breakfast Club) releasing support staff.

➢ Services could be hired out for meetings, occasions and promotions.

➢ Opportunity to improve working relationships and promote the vision and values of the school.

➢ School would have...

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