Change management is an approach to transitioning individuals, teams, and organizations to a desired future state. In this assignment I will be covering Rollin and Christine Glaser’s (1992) five elements to improve team effectiveness, IT management competencies, reasons for mergers and acquisitions in reference to South African businesses and roles leaders should play during the change process. In the aim to provide one with a better understanding of and insight of change management.
Rollin and Christine Glaser (1992) the five elements that contribute to the level of a team’s effectiveness over time.
• Team mission, planning and goal setting;
• Team roles;
• Team operating processes;
• Team interpersonal relationships; and
• Inter team relations.
Team mission planning and goal setting
The most effective teams have a strong sense of their purpose, organize their work around that purpose, and plan and set goals in line with that purpose. Teams and individuals within teams must have a clear understanding of their objectives. Clarity of objectives together with a common understanding and agreement of these objectives are fundamental. Locke and Latham have identified that the very act of goal setting was a prime motivator for a team; the more your team sets clear goals the more likely it is to succeed. When implementing clear goal setting in a team it will increase the effectiveness ratio. Clear goals are even more substantial when teams are involved in change, partially because unless they know where they are going they are unlikely to get there, and partly because a strong sense of purpose can mitigate some of the more harmful effects of change.
The team should comprehend their own and other team members roles, and how these link to achieving the team objective. This becomes even more important with teams based remotely and some that are part-time working. The best way for a team to achieve its goals is for the team to be structured logically around those goals. Individual team members need to have clear roles and accountabilities. They need to have a clear understanding not only of what their individual role is, but also what the roles and accountabilities of other team members are. Clear roles have two useful functions. It contributes to a clear sense of purpose and it provides a supportive framework for task accomplishment.
Team operating processes
A team needs to have certain enabling processes in place for people to carry out their work together. These processes can be seen as ground rules for a team to adhere to. Certain things need to be placed that will allow the task to be achieved in a way that is as efficient and as effective as possible. Processes deals with the issues and decisions and how the team will respond to them in an efficient and effective way without disrupting the work process within the team.
During the change process when team change typically puts pressures and priorities it can isolate people away from the team, the team operating processes can act like a lubricant, enabling a smooth healthy team to continually function.
Areas that a team need actively label by discussing and agreeing include: • Frequency, timing and agenda of meetings;
• Problem-solving and decision-making methodologies;
• Ground rules;
• Procedures for dealing with conflict when it occurs;
• Reward mechanisms for individuals contributing to team goals; • Type and style of review process.
Team interpersonal relationships
To encourage team members to communicate with one another, share information, communicate openly, respect differences, which will increase relationships and understandings within the team. This all helps to build trust and a better working atmosphere. To achieve clear understanding of goals and roles, the team needs to work together to agree and clarify them. Operating processes...
References: and bibliographies
Cameron ,E, Green ,M. "Making Sense of Change Management: A Complete Guide to the Models Tools and Techniques of Organizational Change". Kogan Page Publishers, (2012)
Kotter, J. (July 12, 2011). "Change Management vs. Change Leadership -What 's the Difference?"
Filicetti, John (August 20, 2007). "Project Management Dictionary".
Conner, Daryl (August 15, 2012). "The Real Story of the Burning Platform".
Anderson, D. & Anderson, L.A. (2001). Beyond Change Management: Advanced Strategies for Today’s Transformational Leaders.
Please join StudyMode to read the full document