Change Management

Topics: Management, Change management, Project management / Pages: 59 (14654 words) / Published: Nov 11th, 2012
Prof. Dr. Olaf Passenheim

Change Management

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2

Change Management
© 2010 Prof. Dr. Olaf Passenheim & Ventus Publishing ApS
ISBN 978-87-7681-705-3

To Till Jakob and Jan Malte

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3

Contents

Change Management

Contents
Change Management
Introduction
Reasons for Change
Origins of Change Management

2.
2.1
2.2
2.3
2.4
2.5

Concepts of Change Management
Lewin´s Change Theory
Chin & Benne´s “Effecting Changes in Human System”
Bullock and Batten’s Phases of Planned Change
Beckhard and Harris change formula
7-S Model

12
12
13
14
16
16

3.
3.1
3.2
3.2.1
3.2.2
3.2.3
3.2.4

The Change Process
Initiating a Top-Down Change
Initiating a Bottom-Up Change
Responsibility for managing change
Change management process
Dealing with the change
Scope

18
18
20
21
22
26
29

4.
4.1

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1.
1.1
1.2
1.3

7
7
7
9

Change Management Projects
External and internal influences

360° thinking 360° thinking .

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360° thinking .

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D

Contents

Change Management

4.2
4.2.1
4.2.2
4.2.3
4.3.4
4.2.5
4.3
4.4
4.4
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5

Change strategies and approaches
Directive strategies
Expert strategies
Negotiating strategies
Educative strategies
Participative strategies
Examples of failed change management projects
Pitfalls in a change management project
Bringing Change to Success
Building a Business Case
Determining Organizational Readiness
Reaching more

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