Challenges of Sustainability Within the Hospitality Industry
University College of Northern Denmark
CHALLENGES OF SUSTAINABILITY IMPLEMENTATION FOR MARRIOTT HOTELS & RESORTS
A management case assignment by Kelly Hrupa 5th semester IHM E 20112013
submitted to the Department of International Hospitality Management in accordance with the requirements for the PBA degree
No. of characters (excl. title page, table of contents and list of references): 11883 No. of characters (incl. title page, table of contents and list of references): 14472
Signature:
January 2012
Table of Contents
SUSTAINABLE HOSPITALITY........................................................................................................3 Definition.........................................................................................................................................3 Principles.........................................................................................................................................3 WORKFORCE AND INCLUSION.....................................................................................................5 RESISTANCE TO CHANGE..............................................................................................................7 REFERENCES.....................................................................................................................................9
2/10
SUSTAINABLE HOSPITALITY
Definition Sustainability ihas found its way into tourism industry. Since hospitality is an inevitable “byproduct” of toursim activity, increasingly more attention is being directed towards ensuring sustainable future of hospitality industry as well. The majority of research that touches upon sustainability, explicitly focuses on sustainable development, as reaching sustainability is grasped as an ongoing process (e.g. Middleton and Hawkins, 1998; Houdé, 2008). Sustainability and sustainable development has been defined in many ways and, naturally, the definitions carry a similar
CHALLENGES OF SUSTAINABILITY IMPLEMENTATION FOR MARRIOTT HOTELS & RESORTS
A management case assignment by Kelly Hrupa 5th semester IHM E 20112013
submitted to the Department of International Hospitality Management in accordance with the requirements for the PBA degree
No. of characters (excl. title page, table of contents and list of references): 11883 No. of characters (incl. title page, table of contents and list of references): 14472
Signature:
January 2012
Table of Contents
SUSTAINABLE HOSPITALITY........................................................................................................3 Definition.........................................................................................................................................3 Principles.........................................................................................................................................3 WORKFORCE AND INCLUSION.....................................................................................................5 RESISTANCE TO CHANGE..............................................................................................................7 REFERENCES.....................................................................................................................................9
2/10
SUSTAINABLE HOSPITALITY
Definition Sustainability ihas found its way into tourism industry. Since hospitality is an inevitable “byproduct” of toursim activity, increasingly more attention is being directed towards ensuring sustainable future of hospitality industry as well. The majority of research that touches upon sustainability, explicitly focuses on sustainable development, as reaching sustainability is grasped as an ongoing process (e.g. Middleton and Hawkins, 1998; Houdé, 2008). Sustainability and sustainable development has been defined in many ways and, naturally, the definitions carry a similar
References: Baum, T., and Nickson, D., 1998. Teaching human resource management in hospitality and tourism: a critique. International Journal of Contemporary Hospitality Management,10(2), 7579. Cheney, G., 1983. The rhetoric of identification and the study of organizational communication. Quarterly Journal of Speech, 69, 143158. Dent, E. B. and Goldberg, S. G., 1999. Challenging “resistance to change”. Journal of Applied Behavioral Sciences, 35(1), 2541. Eisenberg, E. M., 1984. Ambiguity as strategy in organizational communication. Communication Monographs, 51, 227242. French, R., Rayner, C., Rees, G. and Rumbles, S., 2008. Organizational Behaviour. Wiley & Sons, Ltd. United Kingdom. Houdé H., 2008. Sustainable Hospitality: Sustainable Development the Hotel Industry. Cornell Industry Perspective, 2. Jurowski, C. and Liburd, J.J., 2002. A multicultural and multidisciplinary approach to integrating the principles of sustainable development into human resource management curriculums in Hospitality and tourism. Hospitality and Tourism Educator, 13(5), 3650. Lawrence, P. R., 1954. How to deal with resistance to change. Harward Business Review, 32(3), 4957. Lashley, C., 1995. Towards an understanding of employee empowerment in hospitality operations. International Journal of Contemporary Hospitality Management, 7(1). Marriott International, INC. Sustainability Report update 2010. Middleton, V., and Hawkins, R., 1998. Sustainable tourism: a marketing perspective, ButterworthHeinemann, Oxford. Nickson, D., 2007. Human Resource Management for the Hospitality and Tourism Industries, ButterworthHeinemann, Oxford. Proctor, T. and Doukakis, I., 2003. Change management: the role of internal communication and employee development. Corporate communications: an international journal, 8(4), 268277. 9/10 Waddell, D. and Sohal, A. S., 1998. Resistance: a constructive tool for change management, Management Decision, 26(8), 543548. 10/10