challenges and barriers of e-government

Topics: Public administration, Government, Public services Pages: 6 (1845 words) Published: March 25, 2014


The Internet has had a profound effect at so many different levels including individuals, society, business, governments, education, and many others. In the UK around 60% of adults actively use the Internet (Oxis), (Laudon&Laudon, 2010). Electronic Government or in short e-government here refers to the conveyance of government information and services via the Internet or other digital means toward citizens or businesses or any other government agencies. The World Bank Group defined e-government as, “The use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions”. E-government covers a wide range of activities; therefore we can identify it in three (3) distinct areas. These include government-to-government (G to G) an inter-agency relationships to make government more friendly, convenient, transparent, and inexpensive; government-to-citizens (G to C) where it aims to make the interaction between government and citizens and lastly government to business (G to B) where there is an interaction between government and business enterprises.

Furthermore, e-government is beneficial in whole lot of ways such as cost reduction and efficiency, gains quality of service delivery to businesses and customers, transparency, anticorruption, accountability, increase the capacity of government, network and community creation, improve the quality of decision making, promote the use of ICT in other sectors of the society. However, e government also has its barriers and challenges in implementing it that will be further elaborated in the report. It is merely classified under four (4) categories namely technical, political, cultural and legal. In order for us to know better about the implementation of e-government here in Brunei as well as the development, the progress and most importantly the challenges and barriers of e-government in Brunei Darussalam, we will be conducting a paper-based survey using up to hundred (100) questionnaire papers.We will conduct our survey is based mainlyin UBD campus, as it is convenience for all of our team members. This survey is a great aid for us to distinguish and come to know whether or not e-government is so prominent among UBD students. Furthermore, to distinguish further the implementation of e-government in Brunei Darussalam, our group will approach and have a personal yet formal interview with eG. InC, Brunei.After we are done gathering all the data needed, we will start to process the data from the questionnaires survey by data coding using Microsoft Excel to obtain the raw data such as descriptive statistics, pivot and table etc. This proposal will include some brief introduction on e-government. Then followed by literature views from several journals we obtained from the Internet as our sources. Next is the objective and methodology part. Then some research questions and conclusion. Literature Review

The abbreviation of e-Government is ‘Electronic Government’ that is generally refers to the utilization of Information Technology (IT) or Information and Communication Technologies (ICTs) and other web-based telecommunication technologies to improve and enhance on the efficiency and effectiveness of service in the public sector. According to the World Bank Group (2011), E-Government refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to...

References: Eldis (2014). Challenges for e-government, Retrieved from
Gronlund, A. & Thomas, A. H. (2005) "Introducing e-Gov: History, Definitions, and Issues," Communications of the Association for Information Systems: 15, (39). Pg.714. Retrieved from
Heeks, R. (2008). E-Government for Development: Success and Failure in e-Government Projects. Retrieved from
Laudon, C.K, &Laudon, J.P. (2010). Management Information Systems. Pearson Education, Inc., Upper Saddle River, New Jersey.
Njuru, J.W (2011). Implications of E-Government on Public Policy and Challenges of Adopting Technology: The case of Kenya. Journal of Global Affairs and Public Policy:1(1).Retrieved from
Schwester, R. W. (2009). “Examining the Barriers to e-Government Adoption.” Electronic Journal of e-Government:7(1), pp. 113 – 122, retrieved from
Technology and Government (2008). The good, the bad and the inevitable: The pros and cons of e-government. Retrieved from
The World Bank Group (2011). Definition of e-government. Retrieved on the 21st February 2014 from
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