Ch7 Process Management

Satisfactory Essays
CHAPTER 7
PROCESS MANAGEMENT

TRUE/FALSE QUESTIONS

1. Process management is defined as the controlling and improving of processes after they have been designed. Answer: F AACSB: Analytic Skills

2. Support processes generally do not directly add value to products and services. Answer: T AACSB: Reflective Thinking Skills

3. Processes must be both measurable and repeatable to be improved. Answer: T AACSB: Analytic Skills

4. A well-run manufacturing operation can usually compensate for a poor product design. Answer: F AACSB: Analytic Skills

5. Stretch goals often result from benchmarking activities. Answer: T AACSB: Analytic Skills

6. Reengineering usually results in additional process steps or activities in order to improve a process. Answer: F AACSB: Reflective Thinking Skills

7. The first step in the product development process is preliminary concept development. Answer: F AACSB: Analytic Skills

8. The configuration of Dell computers to meet individual customer requirements is an example of mass customization. Answer: T AACSB: Analytic Skills

9. Simplifying a product’s design frequently reduces product cost, but rarely improves quality. Answer: F AACSB: Reflective Thinking Skills

10. Product liability issues are best addressed once the product design phase has been completed. Answer: F AACSB: Reflective Thinking Skills

11. Concurrent engineering processes improve product design quality but cause product development times to increase. Answer: F AACSB: Reflective Thinking Skills

12. Process design is more readily applied to manufacturing operations than to services. Answer: F AACSB: Analytic Skills

13. Long-term improvements cannot be made to a process unless the process is first brought under control. Answer: T AACSB: Reflective

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Reengineering differs from reorganizing, downsizing and other concepts of organizational restructuring because reengineering includes much more than reorganizing, downsizing and other named concepts of organizational restructuring. Reengineering is defined as "the systematic redesign of a business's core processes, starting with desired outcomes and establishing the most efficient possible processes to achieve the outcomes."…

    • 603 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Krajewski TIF Chapter 5

    • 6929 Words
    • 46 Pages

    7. Once a process is identified, defined, evaluated, and redesigned, the benefits of the process analysis cycle are realized.…

    • 6929 Words
    • 46 Pages
    Satisfactory Essays
  • Satisfactory Essays

    We’ll begin by defining processes development. According to (Chase & Jacobs) process is defined as common manufactured products that describe the necessary essential steps for the design of a product. These methods represent a basic sequence of steps or activities that an organization uses to create or modify a product. Many of these tasks involve more intellectual knowledge than physical activity. Some companies define and follow an accurate and detailed development process, while others may not even be able to describe their processes.…

    • 1556 Words
    • 7 Pages
    Satisfactory Essays
  • Powerful Essays

    Dell’s Unique Selling Point (USP) is the facility that allow consumers to select and customise their computer. Customers…

    • 1799 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    hr 343 exam 1 study guide

    • 832 Words
    • 3 Pages

    b) Reengineering-fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed…

    • 832 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Michael Hammer, the management expert who initiated the reengineering movement, defines reengineering as “the fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. It uses many of the tools just discussed to achieve these goals.…

    • 1207 Words
    • 5 Pages
    Powerful Essays
  • Satisfactory Essays

    WK2D1 Unit 1 Assignment

    • 691 Words
    • 3 Pages

    1. Before initiating a project, there must be a need to change, make improvements, or create a new product or service. A process is a series of actions directed toward a particular result, or function controlled by the project management process groups. These groups concentrate on the initiation, monitoring, controlling and closing of all activities that relate to a specific project. Although there maybe distinctive project phases, all projects will include all five process groups…

    • 691 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    o A process is a series of actions directed toward a particular result. o Project management can be viewed as a number of interlinked processes. o The project management process groups include:…

    • 927 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Bpr - Erp Case Study

    • 557 Words
    • 3 Pages

    Business Process Reengineering is a management approach focusing at brining improvements by enhancing efficiency and effectiveness of business process. The fundamental rethinking and radical design of a business process, its structure and related management systems, to offer key or partial improvements in performance. Business process reengineering is key element to the underperforming organizations because they need to bring change in their business processes to offer efficient and effective services to its consumers, and to make the organization profitable. BPR enforce managers to rethink and re-align their work processes in accordance with the consumer’s demands with flexibility. Managers then using BPR redesign their work processes and made them more customer-focused to bring back quality to the organization. This will enable an underperforming organization to alter its business processes and offer new improved with enhanced quality products or services to its consumers. This will bring back the customer loyalty to the organization.…

    • 557 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    The Project Management Process is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements. It is a set of interrelated action and activities performed to achieve a pre-specified product, result, or service. The Project Management Process is grouped into five categories which are:…

    • 879 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Management is a managerial process: Management is a process and not merely a body of individuals. Those who perform this process are called managers. The managers exercise leadership by assuming authority and direct others to act within the organisation. Management process involves planning, organising, directing and unifying human efforts for the accomplishment of given tasks.…

    • 8532 Words
    • 35 Pages
    Better Essays
  • Powerful Essays

    Henry Ford's assembly line technique gave birth to the mass production, exceptionally lowering down the cost of cars. Then came Dell, giving customers the option to customize their products. Now, again the time has come to change the gears. Likes of Henkel and Amazon are moving forward with the mass personalization and soon it will have bandwagon effect which will fuel this paradigm shift. The story does not end here. When people are busy digesting the concept of personalization, some are working on the idea of bespoke, involving customers from the beginning of the…

    • 1723 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    Case Study 11 IBM

    • 328 Words
    • 2 Pages

    Business process management is an approach to business in which aims to continuously improve and manage business processes. Business process management focuses on process improvement, process efficiency and effectiveness, and management control over processes.…

    • 328 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Authors Prof. Harsh Bhor (K.J.S.I.E.I.T SION MUMBAI) Prof. Uday Rote (K.J.S.I.E.I.T SION MUMBAI) Prof. Umesh Shinde (K.J.S.I.E.I.T SION MUMBAI)…

    • 10327 Words
    • 42 Pages
    Powerful Essays
  • Powerful Essays

    Dell matched supply and demand as its customers ordered computer configurations over the phone or online. These computer configurations were built from components that were available. Dell’s strategy was to provide customized, low…

    • 1436 Words
    • 6 Pages
    Powerful Essays