Ch02 Stakeholder Relationships Student Copy

Topics: Stakeholder, Corporate governance, Business ethics Pages: 4 (776 words) Published: April 20, 2015
1. Those who have a claim in some aspect of a firm's products, operations, markets, industry, and outcomes are known as a. shareholders.
b. stockholders.
c. stakeholders.
d. claimholders.
e. special-interest groups.

2. Stakeholders' power over businesses stems from their
a. ability to withdraw or withhold resources.
b. ability to generate profits.
c. media impact.
d. political influence.
e. stock ownership.

3. Which of the following do not typically engage in transactions with a company and thus are not essential for its survival? a. Employees
b. Secondary stakeholders c. Primary stakeholders
d. Investors
e. Customers

4. A firm that makes use of a recognizes other stakeholders beyond investors, employees, and suppliers, and explicitly acknowledges the two-way dialog that exists between a firm's internal and external environments. a. stakeholder model of corporate governance

b. stakeholder bias
c. code of ethics
d. stakeholder interaction model
e. corporate interface model

5. The degree to which a firm understands and addresses stakeholder demands can be referred to as a. a stakeholder orientation.
b. a shareholder orientation.
c. the stakeholder interaction model. d. a two-way street.
e. a continuum.

6. Which of the following is not a method typically employed by firms when researching relevant stakeholder groups? a. Surveys
b. Focus groups
c. Internet searches d. Press reviews
e. Guessing

7. A stakeholder orientation can be viewed as a(n)
a. necessity for business success.
b. continuum.
c. polarizing concept.
d. good marketing ploy.
e. expensive proposition.

8. Shareholders provide resources to an organization that are critical to long term success. Which of the following does the book suggest that suppliers offer? a. The promise of customer loyalty
b. Material resources and/or intangible knowledge
c. Infrastructure
d. Revenue
e. Leadership skills

9. Which of the following is not...
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