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Centurylink/Qwest: Case Study

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Centurylink/Qwest: Case Study
This is in response to the above-referenced complaint filed by Ms. Lyman. In her complaint, Mr. Lyman states she is being billed by CenturyLink for $125.00 that Verizon credited to her account. Furthermore, her plan was changed without her authorization from the Unlimited to the 700 minute per month plan which resulted in a higher invoice.

CenturyLink/Qwest offers Verizon Wireless customers the ability to include their Verizon Wireless charges on their CenturyLink/Qwest billing statement. Customers receive a single statement containing both CenturyLink/Qwest services and Verizon Wireless services. Customers make only 1 monthly payment to CenturyLink/Qwest.

Our records show Ms. Lyman was enrolled in combined billing with Century Link. The
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