Cecil Rice Export, Alexandria, Egypt

Topics: Management, Control theory, Control system Pages: 81 (5736 words) Published: June 23, 2013
Exam
Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1)

If employees or managers don't meet the standard, the first thing they're likely to accuse is ________.

1)

_________

A)

the organization

B)

their coworkers

C)

the standard

D)

their performance

2)

When data are analyzed and processed, they become ________.

2)

_________

A)

information

B)

economically viable

C)

a system

D)

factual

3)

Managers need ________ to monitor organizational performance and to control organizational activities.

3)

_________

A)

time

B)

data

C)

control analysis systems

D)

information

4)

When should the manager's course of action be to revise the standard?

4)

_________

A)

When the cause of the variation has been identified

B)

When the standard is acceptable

C)

When the variance is acceptable

D)

When the standard is not acceptable

Bahrul Kabeer's Control (Scenario)

Bahrul Kabeer, Inc., is a statistical software company based in Kuwait. This publicly traded firm has grown in a systematic fashion over its 25 year existence and now claims more than 12,000 employees worldwide. As it has grown, the company has adopted a hierarchical structure, which emphasizes organizational authority. Management relies heavily on administrative rules, regulations, and policies in order to meet its goals. However, the company has struggled to meet projected revenues for each of the past 10 quarters. While it is true that world financial markets have been in a free-fall over the past three years, demand for the firm's products has typically been fairly recession-proof in the past. The board of directors is growing increasingly impatient with the management team. The firm's president, Samira is concerned that recent performance indicates that management has lost control of the workforce. She has hired Majid, an expert in control system design, to evaluate Bahrul Kabeer, Inc., and offer suggestions to improve the firm's performance.

5)

Samira has just gotten out of a rough meeting with the board. She is looking to take immediate corrective action by letting a few heads roll in the sales department. She hopes that such a drastic move might light a fire under the remaining sales force. Majid cautions that Bahrul Kabeero's sales management has been perpetually putting out fires over the past 3 years and that it might be wiser to take basic corrective action. Samira asks Majid what he means. Majid explains that basic corrective action ________.

5)

_________

A)

corrects problems at once to get performance back on track

B)

involves accepting the way things are

C)

involves revising company standards

D)

looks at how and why performance has deviated

Information Controls (Scenario)

Computing Solutions, Inc., is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations. Tarek is the department head and needs to train Yehia and Dana, both project managers, on the proper applications of technological solutions for businesses.

6)

When Yehia organizes and processes the raw, unanalyzed facts, he will have ________.

6)

_________

A)

a management information system

B)

information

C)

systems

D)

data

7)

The Emirates Group reports that it has a diverse workforce comprised of over ________ nationalities.

7)

_________

A)

175

B)

150

C)

100

D)

125

8)

Control that takes place while an activity is in progress is known as which of the following?

8)

_________

A)

feedforward control

B)

feedback control

C)...
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