Cdm Case Study

CDM, Inc. Knowledge Management Case Study Questions:

1. What approaches does CDM employ to manage the tacit and the explicit knowledge within the organization and why does this effort require such different approaches to knowledge management? [table]

Approaches CDM Employs Differed Requirements to Knowledge Management
Technical Disciplines  Roughly two-dozen exist within the company
 A growing company means an influx of new knowledge created
 Each particular discipline segment has their own specific internet portal
 All of the pertinent information needs to be organized into the segments in order to easily locate information
Technical Experts  Are members of individual technical disciplines
 Vet the content of the technical disciplines
 The portals act as a mode to share knowledge and information through forums, account emails, and directory of technical experts
“Dispatcher” Email  A very inefficient way of acquiring the knowledge needed to obtain
 This mode became outdated as the company grew to such a size that people did not know each other personally

2. How does CDM’s approach to knowledge management improve worker productivity? [list]

The Improvement On Worker Productivity o Projects are able to be worked on and completed through multiple disciplines without sacrificing project efficiency or accuracy o Helps indentify the best ways for workers to execute their projects at hand o Workers are informed to work on engineering projects with clear knowledge from technical experts o Teams can be used to help complete projects o The monitoring of projects with the economic modeling system enables that work is done to the highest quality and allows the company to measure and review particular projects o Mentoring workers reduces the learning curve allowing the workers to be accessible to work at a faster rate
3. How does CDM’s approach to knowledge management help to limit risk and improve outcomes in the execution of individual