CBIS

The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/1065-0741.htm Management information system based on the balanced scorecard

Management information system

Juha Kettunen and Ismo Kantola
Turku Polytechnic, Turku, Finland

263

Abstract
Purpose – This study seeks to describe the planning and implementation in Finland of a campus-wide management information system using a rigorous planning methodology.
Design/methodology/approach – The structure of the management information system is planned on the basis of the management process, where strategic management and the balanced scorecard approach have important roles.
Findings – The balanced scorecard approach is useful not only in accomplishing the objectives, measures and targets of the institutional strategy but also in the planning of the management information system.
Practical implications – The findings of the study are useful for educational administrators, project managers, software developers and usability specialists.
Originality/value – This study contributes to the knowledge and practice of campus-wide information systems applying the balanced scorecard approach as a basis for the management information system to translate the strategy into action.
Keywords Higher education, Strategic planning, Balanced scorecard, Management information systems,
Finland
Paper type Case study

Introduction
The autonomy of higher education institutions (HEI) has increased in recent decades.
The development towards autonomy has, on the other hand, increased the accountability of HEIs to their stakeholders including the Ministry of Education, owners and students. The increased accountability emphasises strategic management and the efficient implementation of strategic plans. Appropriate information technology (IT) is needed to support

References: Bush, T. and Coleman, M. (2000), Leadership and Strategic Management in Education, Paul Chapman Publishing, London. Galliers, R.D. and Sutherland, A.R. (1991), “Information systems management and strategy formulation: ‘the stages of growth’ model revisited”, Journal of Information Systems, Vol Galliers, R.D., Swatman, P.M.C. and Swatman, P.A. (1995), “Strategic information systems planning: deriving comparative advantage from EDI”, Journal of Information Technology, Guan, J., Nunez, W. and Welsh, J.F. (2002), “Institutional strategy and information support: the role of data warehousing in higher education”, Campus-Wide Information Systems, Hamalainen, K. and Kantola, I. (2002), “Mita arvioinnit kertovat ammattikorkeakouluista”, ¨ Inmon, W.H. (1996), Building the Data Warehouse, John Wiley & Sons Inc., New York, NY. Kaplan, R. and Norton, D. (1992), “The balanced scorecard: measures that drive performance”, Harvard Business Review, Vol Kaplan, R. and Norton, D. (1993), “Putting the balanced scorecard to work”, Harvard Business Review, Vol Kaplan, R. and Norton, D. (1996), The Balanced Scorecard, Harvard Business School Press, Boston, MA. Kaplan, R. and Norton, D. (2001), The Strategy-focused Organisation, Harvard Business School Press, Boston, MA. Kaplan, R. and Norton, D. (2004), Strategy Maps, Harvard Business School Press, Boston, MA. Kettunen, J. (2002), “Competitive strategies in higher education”, Journal of Institutional Research, Vol Kettunen, J. (2003), “Strategic evaluation of institutions by students in higher education”, Perspectives: Policy and Practice in Higher Education, Vol Kettunen, J. (2004), “The strategic evaluation of regional development”, Assessment and Evaluation in Higher Education, Vol Lampinen, O. (2004), “Vapaus ja autonomia ammattikorkeakouluissa”, in ¨ Ammattikorkeakouluetiikka, Opetusministerion julkaisuja, No. 2004:30, Yliopistopaino, Helsinki, pp Maassen, P. and Stensaker, B. (2003), “Interpretations of self-regulation: the changing state-higher education relationship in Europe”, in Begg, R Meyer, H.D. (2002), “The new managerialism in education management: corporatization or organizational learning?”, Journal of Educational Administration, Vol Middlewood, D. and Lumby, J. (1998), Strategic Management in Schools and Colleges, Paul Chapman Publishing Ltd, London. Porter, M. (1990), The Competitive Advantage of Nations, Macmillan, London. Raivola, R. (2000), Tehoa Vai Laatua Koulutukseen?, WSOY, Juva. Remenyi, D.S.J. (1990), Strategic Information Systems: Development, Implementation, and Case Studies, NCC Blackwell, Manchester. West-Burnham, J. (1994), “Strategy, policy and planning”, in Bush, T. and West-Burnham, J. Wheale, J. (1991), Generating Income for Educational Institutions: A Business Planning Approach, Kogan Page, London.