Baylor HealthCare System: Efforts in Reducing Turnover Rate
Baylor Health Care System is one of the premier health care systems in the United States. Located in north Texas, U.S., Baylor employs approximately 16,000 people who serve more than 110,000 patients annually in 12 hospitals and 85 clinics. For 103 years Baylor has not only provided quality healthcare, but has been a major contributor to the community by supporting programs through the Dallas Chamber of Commerce, The United Way, The American Heart Association, and Habitat for Humanity. In 2003, the company launched a new human resources initiative. Their goal was to improve relationships between employees and managers in an effort to reduce employee turnover and make Baylor Health Care System a workplace of choice. In order to do this, the human resource team knew they needed to revamp their leadership training curriculum. They conducted a needs assessment with the key leaders and contributors within the organization to determine the skills and behaviors which had to be changed in order to achieve their goal. Intervention
“We didn’t want a canned training program. We wanted one that was customized to Baylor’s needs that integrated with other training and HR systems in our organization,” said Phyllis Wright, Director of Training and Organizational Development for Baylor Health Care System. “Our goal is to have all of our HR systems integrated so we hire and train leaders based on the behaviors and skills on which they will be assessed. The needs identified by the leadership assessment align directly to the needs addressed by our leadership curriculum.” EDS (Electronic Data Systems) referred Baylor to FranklinCovey for support in developing a customized leadership curriculum. Baylor Health Care System proceeded to collaborate with FranklinCovey to create the curriculum for its 1,360 leaders. Together, they developed fifteen customized leadership courses tailored to Baylor’s needs and to...
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