Preview

Case Study: Verizon

Good Essays
Open Document
Open Document
241 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Case Study: Verizon
In order for Verizon to maintain its dominance in market share, subscriber count, and profitability, in the hyper competitive wireless industry, Verizon must achieve its 2016 organizational goals of growing top line revenue by 5%, reducing operational cost by 10%, and increasing customer satisfaction by 3% (Fiercewireless, 2016). Therefore, Verizon has established clear, concise, and specific objectives for each of its various companies, divisions, departments, and teams based upon their role within the organization. By doing so, Verizon is able to ensure employees throughout all parts of the organization clearly comprehend their departmental, team, and individual objectives, are contributing towards the accomplishment of the over arching
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Good Essays

    Case Study: Verizon's Adhocratic Organizational Culture
    • 237 Words
    • 1 Page

    Case Study: Verizon's Adhocratic Organizational Culture

    Like most large successful companies, Verizon has many standard plans, procedures, and policies to guide the actions of their employees. However, Verizon’s commitment to focusing outward on the customer, eliminating bureaucracy, emphasizing adaptability, and encouraging employees to take risks, are clear indicators of Verizon’s Adhocratic Organizational Culture (Verizon (USA), n.d.). To begin with, early in its evolution as a company, Verizon established its Company Credo to guide the actions of its leaders and employees (Strigl & Swiatek, 2011). Verizon’s Company Credo espouses the importance of focusing on the customer, seeing change as an opportunity, and being willing to take risks that benefit customers and the company (Verizon (USA),…

    • 237 Words
    • 1 Page
    Good Essays
    Read More
  • Powerful Essays

    Ba 490 Corporate Analysis Paper
    • 9124 Words
    • 37 Pages

    Ba 490 Corporate Analysis Paper

    Their teams of employees are knowledgeable in marketing, publishing and media based platforms. XO Group has a duty to its corporate governing teams, its experts, editors and directors, and everyone else working within the company; in the U.S., Australia and China. To keep these highly skilled professionals and other hard-working personnel, the company has to treat them well. That is why, in 2012, there was an increase in operating expenses of 3.6% “primarily attributed to increased personnel and information technology costs to support our growth initiatives” (XO Group Inc., 2012). While spending more might not seem like the best idea for companies, it meant that XO Group was willing to highly regard the needs of their employees. It is important for companies to truly care for their employees. Having satisfied employees leads to an increase in production, enhanced employee morale and ultimately, an increase in profitability. Also, when workers are satisfied, they tend to become more knowledgeable, making them a more valuable asset to the…

    • 9124 Words
    • 37 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    MGT/431: A Case Study: Verizon Airlines
    • 449 Words
    • 2 Pages

    MGT/431: A Case Study: Verizon Airlines

    Verizon Wireless is the nations largest wireless provider in the world. Verizon is also number one in providing in store customer service to all customers. What makes Verizon the best is there employees and great customer service. After conducting several studies and continuing to give first class service, Verizon realized that it is service that the employees gives to the customer’s that keeps them coming back. Several years ago Verizon designed incentive plans to help motive there employees to go above standards and reach company goals.…

    • 449 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Sprint and Verizon Vertical and Horizontal Analysis
    • 402 Words
    • 2 Pages

    Sprint and Verizon Vertical and Horizontal Analysis

    The vertical analysis for Sprint’s balance sheet shows that over 60% of the company’s assets are held in its wireless licenses with the FCC and property, plant and equipment, neither of which is readily liquid. Also, 54% of the Sprint’s liabilities are long-term debt. These items show the company may be at risk to repay its debt. The horizontal balance sheet analysis for Sprint shows that assets generally increased in 2009 and liabilities overall decreased in 2009.…

    • 402 Words
    • 2 Pages
    Good Essays
    Read More
  • Powerful Essays

    T-Mobile Case Study
    • 719 Words
    • 3 Pages

    T-Mobile Case Study

    In my area T-Mobile offers a few plan options. The various nationwide T-Mobile rates/plans available in my area are the 1 GB plan for $50.00 a month, the 3 GB plan for $60.00 a month, the 5 GB plan for $70.00 a month and the Unlimited plan for $80.00 a month. While T-Mobile states these plans are offered in my area, this is somewhat untrue. After checking their coverage map it shows that coverage is limited at my home. The surrounding area is 4G, but only on my property does it state that they have no coverage. This is an important factor to know whether or not I am going to be able to use my phone in my home.…

    • 719 Words
    • 3 Pages
    Powerful Essays
    Read More
  • Good Essays

    Lowell Mcadam Case
    • 989 Words
    • 4 Pages

    Lowell Mcadam Case

    They weren’t only trying to make sure that their shareholders were taken care of, but they were also trying to maintain a competitive edge on the competition. The way that they were wanting to make this happen was to use several different approaches. 1. Formal Statements – This was in the form of letting each division know what the expectations were going to be from now on. This also meant that they would have a clear-cut direction that they would be headed in. It put them in a better situation per employees because they knew exactly what to expect and what was expected of them. (Freifeld, L. Training Magazine)2. Role Modeling, Teaching & Coaching – This was the most extensive of the things that were put in order because it was something that wasn’t just slated for low-level employees. This was also put in place for leaders in the company too. It had an impact on the whole company. The commitment to leading and teaching everyone in the company showed that they were all about the big picture. This way would ensure that all the workers would know and understand the plans that were being put in place. 3. Organizational Goals and Performance Criteria – “Verizon’s three main business goals for 2011 were: 1. To build a business and workforce as good as its networks. 2. To lead in shareholder value creation. 3. To be recognized as an iconic technology company.” (Freifeld, L. Training Magazine). The way that they went about their…

    • 989 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Verizon Case Study
    • 943 Words
    • 4 Pages

    Verizon Case Study

    Verizon Wireless operates as a very traditional and conservative company where extremely high ethical standards are enforced and expected. High expectations from upper management, to the mailroom, are "the standard" at Verizon Wireless. Ethical behavior can be difficult to distinguish from un-ethical behavior and human resource departments must be careful to examine all cases carefully. The importance of recognizing ethical behavior was recently quoted in an article by Jeffery Ewing (2002), stating: "As part of the soon-to-be published study, HR professionals were asked to distinguish between situations involving differences in approach from those that involved violations of professional standards or ethics from those that were clear legal violations." Although ethics do not appear to present a major problem for Verizon Wireless personnel, a lack in ethics has the potential to cause severe damage to individuals as well as the…

    • 943 Words
    • 4 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Verizon Case Study
    • 412 Words
    • 2 Pages

    Verizon Case Study

    Around 36,000 Verizon workers have decided to be on strike in order to against Verizon after ten months of negotiation. While the workers walk off the jobs, the union criticizes Verizon for it has hire 5000 workers in Mexico, the Philippines and the Dominican Republic. In the U.S, Verizon is paying its workers at low-wage and hiring non-union workers. Although Verizon states that the wage has been risen by 6.5%, but it also asks the workers to bear health-care cost and demand their employees to work away from home for months.…

    • 412 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Satisfactory Essays

    Capstone
    • 756 Words
    • 4 Pages

    Capstone

    does your company want to solve? What does your company wish to achieve? Who is your target…

    • 756 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Swot Analysis Of Verizon
    • 999 Words
    • 4 Pages

    Swot Analysis Of Verizon

    Verizon is a communication network company that involves domestic telecom, domestic wireless, information services and international communication. Since it was formed in 2000 Verizon Wireless has invested more than $70 billion, an average of more than $6 billion every year. These efforts has been conducted mainly to increase coverage and capacity of its premier nationwide network and to add new services, for instance in 2011, Verizon acquired CloudSwitch, which is an innovative provider of cloud software technology that enables enterprises to more easily and securely more workloads between company data center and the clouds, another example is that Terremark a Verizon company, is helping enterprise and government executives realize the power and promise of the cloud with its global network of data centers and a comprehensive portfolio of secure solutions. Furthermore, Verizon Wireless currently serves 93.0 million retail customers, including 88.0 million retail postpaid customers.…

    • 999 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Case Study: Hope Wireless HR Proposal
    • 4510 Words
    • 19 Pages

    Case Study: Hope Wireless HR Proposal

    In support of launching a total reorganization of Hope Wireless, the third leading wireless company in the United States, the Human Resource Department will review and enhance several processes to include but not limited to staffing, performance appraisal, training and development, total rewards, and organizational behavior and processes. The goal is to transition Hope Wireless from good to great; from not only being an American company but a global company. The goal of this strategic organization proposal is to attract and retain the most qualified employees, improved company performance, customer satisfaction,…

    • 4510 Words
    • 19 Pages
    Powerful Essays
    Read More
  • Good Essays

    Att Background
    • 837 Words
    • 4 Pages

    Att Background

    AT&T wireless is one of the largest providers of wireless and data services in the United States serving over 20 million customers and employing over 240,000 employees worldwide (AT&T 2012). The company global head quarter is located in Dallas, Texas. The company also provides wireless and data roaming services to customer who resides and travel internationally in more than 100 countries. The company 's values include deliver the future first, build strong customer relationships, unleash their human capabilities, and operate with integrity and trust. The company mission is to rethink possible “Connecting you to your world everywhere you live and work” (AT&T 2012). AT&T has a portfolio of service that they provide to consumers and business customers at a competitive price which includes wire line, wireless voice and data, broadband internet, television and messaging services. AT&T has the nation’s largest 4G network and their mobile broadband service covers 80 %of the U.S. population (AT&T 2012). In addition, the company is the only U.S. national service provider to offer a 100 percent IP-based television service with AT&T U-verse TV. The company also manages the largest Wi-Fi network including more than 30,000 AT&T Wi-Fi Hot spots provides access to more than 220,000 hotspots globally (AT&T 2012).…

    • 837 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Mission, Vision, Value and Principle of at&a Inc.
    • 905 Words
    • 4 Pages

    Mission, Vision, Value and Principle of at&a Inc.

    The company’s goals consist of bringing the latest technology of data transporting to ensure their customer satisfaction. Besides serving its customers in this manner, AT&T also has a long-term vision of providing more advanced services to keep the daily business market more flexible, moveable,…

    • 905 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Asda. Relationship Marketing and Loyalty
    • 2088 Words
    • 9 Pages

    Asda. Relationship Marketing and Loyalty

    The goal should be to deliver long-term value to consumers and to measure success in long-term customer satisfaction (Berelson J.G and Steiner R.A, 1964 ). This requires that the company’s departments work together as a team to serve the consumers.…

    • 2088 Words
    • 9 Pages
    Powerful Essays
    Read More
  • Good Essays

    Starting from the Ground Up at Amica Wireless
    • 644 Words
    • 3 Pages

    Starting from the Ground Up at Amica Wireless

    The case describes that Amica Wireless Company initially was established in its industry with a purpose to create an organization with a strong team spirit that will encourage employees to work collaboratively to satisfy customers. Based on the experiences of these managers and a bit of research, the founders of Amica Wireless developed an integrated system of goals, feedback, and rewards that was linked to three principles:…

    • 644 Words
    • 3 Pages
    Good Essays
    Read More

Related Topics