Case Study State University Experience
HOLY ANGEL UNIVERSITY
The State University Experience
Case Study # 6
Prepared by:
Emily B. Garcia
Abigail P. Guiao
Mariedi Luisa L. Medel
Jecker R. Nepomuceno
Kimberly Ann O. Reyes
MK-331
Submitted to:
Mrs. Maria Cristina Naguit
SUMMARY OF THE CASE
There is a State University video and it seems cool. It offers a lot of majors and the school is nearby the house. One time he visited the school and has a tour with his parents. There is one tour guide that assist them to the whole University and it seems that he doesn’t know what he’s doing and they wasn’t able to complete the tour. And when they go to the gigantic lecture hall the lights are off and the tour guide can’t find the switch to turn the lights, so they just open the door so that the sunlight could come in.
The admissions office sends a letter to his mom and it seems that there is a problem because of the transcript of record is missing and they can’t find it. So he asked his counselor if he sends the transcript and she told that she already send last week.
He’s been accepted to the University and already sends a confirmation form. There are a lot of applications that same information that already passed and he is wondering why they need the same information. It’s a waste of time.
There is an orientation in the school and he met a lots of friends and he already know who is his advisor and signed for the classes. After that all he left to do is pay his tuition fee because if not, there will be a problem because he will lose all of his signed class if he didn’t pay the bill on time. He needs to go to the admissions office or to his college office to confirm and check the letter that was being sent to them long time ago because the form and the fee has been paid. It is his first day and it seems it’s stressful for his first day in that university.
STATEMENT OF THE PROBLEM
Ems: How should the State University admissions office improve their service process in
The State University Experience
Case Study # 6
Prepared by:
Emily B. Garcia
Abigail P. Guiao
Mariedi Luisa L. Medel
Jecker R. Nepomuceno
Kimberly Ann O. Reyes
MK-331
Submitted to:
Mrs. Maria Cristina Naguit
SUMMARY OF THE CASE
There is a State University video and it seems cool. It offers a lot of majors and the school is nearby the house. One time he visited the school and has a tour with his parents. There is one tour guide that assist them to the whole University and it seems that he doesn’t know what he’s doing and they wasn’t able to complete the tour. And when they go to the gigantic lecture hall the lights are off and the tour guide can’t find the switch to turn the lights, so they just open the door so that the sunlight could come in.
The admissions office sends a letter to his mom and it seems that there is a problem because of the transcript of record is missing and they can’t find it. So he asked his counselor if he sends the transcript and she told that she already send last week.
He’s been accepted to the University and already sends a confirmation form. There are a lot of applications that same information that already passed and he is wondering why they need the same information. It’s a waste of time.
There is an orientation in the school and he met a lots of friends and he already know who is his advisor and signed for the classes. After that all he left to do is pay his tuition fee because if not, there will be a problem because he will lose all of his signed class if he didn’t pay the bill on time. He needs to go to the admissions office or to his college office to confirm and check the letter that was being sent to them long time ago because the form and the fee has been paid. It is his first day and it seems it’s stressful for his first day in that university.
STATEMENT OF THE PROBLEM
Ems: How should the State University admissions office improve their service process in