Case Study: Riordan Manufacturing
Riordan Manufacturing Customer Management System
Andrea McLelland, Kelly Feuerhak, Melissa Robinson Slaton, and Marco Elizaldi
MGT/311
February 23, 2015
Michael Ventrone
Riordan Manufacturing Customer Management System
Change Management Plan
Identify Power Structures
Organizational Structures
Potential Effects Riordan Manufacturing maintains a focus on growing its’ employees through providing a stable, team-oriented environment. The type of culture Riordan’s provide will continue to build the employees while providing the most specialized associates in the industry. This culture provides the employees with the consistency and support needed to grow as individuals and in their careers.
Resistance to Change Implementing the change …show more content…
The first check will occur after the first stage of training is complete. This initial check will allow management to make any changes to the training process to improve as the tiered training continues. The evaluation will determine the possible issues as well as uncover what is working well for the organization. The next check will be approximately half way through the training process to ensure full understanding of the system is coming through to the employees. Once the system is fully functional and training has been complete, there will be an evaluation course to test the employees’ knowledge of the system. So, through the periodic evaluations, Riordan Manufacturing will ensure the process is effective while allowing time to adjust any part of the training to accommodate any special …show more content…
To deliver information regarding the change effectively it is essential to apply numerous platforms or media resources to convey the same point, and determine who will convey the Riordan Manufacturing need for change. President and CEO, Dr. Michael Riordan, is the most effective communicator- employees need to hear about upcoming changes from their direct supervisor. One of the biggest concerns will be developing written messages that will define organizational values and principles, and set the expectation for the workers to perform the proposed strategies, meet expectations, and accomplish organizational goals. All messages should explain the nature of the upcoming change, the process of the change, the role every employee, and department, or team will play in Implementation of this change. The next step will be identifying the communication channels. The company operates in both the United States and China; therefore arranging face-to-face communication is quite complicated. With the development of modern technology Riordan Manufacturing can utilize intranet, Internet, e-mail, online meetings, and conferences to communicate the upcoming
Andrea McLelland, Kelly Feuerhak, Melissa Robinson Slaton, and Marco Elizaldi
MGT/311
February 23, 2015
Michael Ventrone
Riordan Manufacturing Customer Management System
Change Management Plan
Identify Power Structures
Organizational Structures
Potential Effects Riordan Manufacturing maintains a focus on growing its’ employees through providing a stable, team-oriented environment. The type of culture Riordan’s provide will continue to build the employees while providing the most specialized associates in the industry. This culture provides the employees with the consistency and support needed to grow as individuals and in their careers.
Resistance to Change Implementing the change …show more content…
The first check will occur after the first stage of training is complete. This initial check will allow management to make any changes to the training process to improve as the tiered training continues. The evaluation will determine the possible issues as well as uncover what is working well for the organization. The next check will be approximately half way through the training process to ensure full understanding of the system is coming through to the employees. Once the system is fully functional and training has been complete, there will be an evaluation course to test the employees’ knowledge of the system. So, through the periodic evaluations, Riordan Manufacturing will ensure the process is effective while allowing time to adjust any part of the training to accommodate any special …show more content…
To deliver information regarding the change effectively it is essential to apply numerous platforms or media resources to convey the same point, and determine who will convey the Riordan Manufacturing need for change. President and CEO, Dr. Michael Riordan, is the most effective communicator- employees need to hear about upcoming changes from their direct supervisor. One of the biggest concerns will be developing written messages that will define organizational values and principles, and set the expectation for the workers to perform the proposed strategies, meet expectations, and accomplish organizational goals. All messages should explain the nature of the upcoming change, the process of the change, the role every employee, and department, or team will play in Implementation of this change. The next step will be identifying the communication channels. The company operates in both the United States and China; therefore arranging face-to-face communication is quite complicated. With the development of modern technology Riordan Manufacturing can utilize intranet, Internet, e-mail, online meetings, and conferences to communicate the upcoming