Case Study Report

Topics: Management, Project management, Team Pages: 4 (1334 words) Published: January 13, 2012
Case Study Report

This case is about Zenova's project team, Ryan Douglas is a manager who works at a multinational company called Zenova which makes health and beauty products. Four months ago, Ryan led his project team which integrated 16 members come from 5 different countries was ordered to perform a significant survey about job satisfaction of employees in all the subsidiaries and completed in 18 months. However, there are some problems about Ryan's team and how to deal with inefficient work, such as low morale among team members and slow project development. Therefore, the company intends to replace Ryan and choose a suitable person to replace his position, either Elliot Smith or Silvia Adams. In this case study report, these problems of Ryan's project team will be identified and analysed. Then two possible candidates and an evaluation of them will be presented. Finally, a recommendation will be made about the best candidate to replace Ryan as the project manager for the multinational company.

Problem Identification and Analysis
Ryan's project team's 2 symptoms for there can be mainly divided into three obvious problems. First is Ryan using wrong leadership style, second is Ryan's multinational issue and third is his poor personalities. According to different situation, good manager should choose appropriate leadership style for each specific situation (Thornton et al. 2004, p. 35). In addition, Chang and Tharenou (2004, p. 65) maintain cultural awareness and understanding are crucial for manager at multicultural group. Finally, a good personal style can help manager make successful at work with team members.

A analysis of this case reveals that Ryan's team symptoms can be attributed to his wrong leadership style. Through the results of 5 Ryan's team members' survey can be obtained that Ryan is using a directing style. He sets clear objective and tells his staff what to do, however he dose not tell his staff how to do or enough...

References: Brett, J, Behfar, K & Kern, M 2006, ' Managing Multicultural Teams ', Harvard Business Review, vol.84, no.11, November, pp.84-91, viewed 8 October 2009, Business Source Premier Datebase.
Chang, S & Tharenou, P 2004, ' Competencies Needed for Managing a Multicultural Workgroup ', Asia Pacific Journal of Human Resources, Vol. 42, no.1, pp. 57-74.
Chapman, S, Norris, C, Devenish, N & Merritt, L 2005, Business studies in action:HSC course, 3rd edition, John Wiley & Sons, Milton, QLD.
Cotton, D, Falvey, D & Kent, S 2006, Market leader: Upper intermediate business English course book (New edn), Pearson Education Limited, Harlow, England.
Hickey, M, Nader, T & Williams, T2005, HSC business studies, Cambridge University Press, Port Melbourne, VIC.
Horsley, M, Anderson, S, Biddle, I, Harper, G & Mulas, R 2000, Business Studies: HSC course, Heineman, Port Melbourne, VIC.
Thornton, PB 2004, Leadership-Seeing Describing, and Pursuring What 's Possible, First edition, Unlimited Publishing LLC, Bloomington, Indiana.
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