Case Study Of Apology

There is no getting around customer complaints or concerns, regardless of your business. In taking on Ron’s position with response to the customer’s concern begin with an apology for all inconveniences. Let the customer know you are sorry for the situation, in doing so you are showing the customer that you are paying attention and understand. Listening to what the customer has to say and letting them finish without being defensive is acknowledge to the customer that their complaint was heard and then deal with the banks issue effectively. Repeating back what you heard shows that you have listened. Provide personalized service and deliver the boxes of supplies at times that fit the banks need. Since the bank expressed what time was good