Case Study: New Century Health Clinic

2. Business processes are specific sets of results, transactions, and events that can be documented and described. There are several business processes that take place at New Century Health Clinic. Fred Brown is responsible for office payroll, tax reporting, and profit distribution. Susan Gifford does her part by maintaining the patient records for the clinic. Tom Capaletti handles the majority of the paperwork regarding insurance reporting and accounting. Lisa Sung’s primary role is managing the appointment book, she also makes reminder calls to the patients. Finally Carla Herrera orders and organizes all of the office and clinic supplies.
3. A transaction Processing System processes data created by everyday business operations. This