The case “Infosys’ Global Delivery Model” examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies. Infosys used GDM as a strategic outsourcing tool and by using it; the company could take the work to the place where it could be best performed at lowest cost with minimum risk. GDM provided a superior value proposition at higher quality and lower cost. The major chunk of Infosys’ revenues was derived from GDM based application services. The company enhanced its GDM capabilities by applying it to new services and adding in new global delivery locations.
Abstract of the Case
0• The case examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies.
0• Infosys used GDM as a strategic outsourcing tool; using it, the company could take the work to the place where it could be best performed at lowest cost with minimum risk.
0• Using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality and skill sets of manpower in different global locations.
0• The case presents an in-depth information on the operational aspects of GDM and its benefits to Infosys.
0• It also discusses the challenges faced by the company from foreign and Indian software companies
ﾕ Study and analyze the operational aspects of the Global Delivery Model of Infosys.
0• Analyze how GDM emerged as a source of competitive advantage to Infosys.
0• Understand the factors that contributed to the success of GDM. Simpo PDF Password Remover Unregistered Version - http://www.simpopdf.com
ﾕ Examine the challenges faced by Infosys from foreign and Indian software companies
Global Delivery Model (GDM)
The salient features of GDM are outlined below:
0• The large scale software development projects were divided into 3 categories:
0¾ The first category included tasks that were to be carried out at the location of the client.
0¾ The second category included tasks that needed to be carried out closer to the client.
0¾ The third category consisted of tasks that could be done in remote locations, where process-driven technology centers with highly skilled manpower were easily available.
0• The project work was carried out with teams located at different locations across the world working round-the-clock on the project.
0• Infosys used two types of Global Development Centers (GDCs) – Proximity Development Centers (PDCs) and Offshore Development Centers (ODCs) to carry out the activities related to software development.
0• The major components of GDM included – knowledge capture, daily handoffs, quality control, continuous improvement, mobilizing and demobilizing staff as required, recruiting and training the right kind of people, billing for cross-border teams and connectivity of the locations.
0• Infosys developed People Knowledge Map which had contact information of the individuals who were expert in specific areas so that people working on a particular project could contact them in need.
0• Infosys benchmarked its IT services against international quality standards like ISO 9000, CMM and the Malcolm Baldrige framework.
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Why GDM at Infosys?
0• Business Expansions
0• Increase in Foreign Clients
0• Increase in Talent Pool
0• Need to open development center near client’s location
Implementation of GDM Model
Infosys used the services of several service providers along with a mix of satellite and fiber optic links with facilities for alternate routing. Video conferencing was used for executive level discussions and training.
As a part of expansion, Infosys launched GDM Plus, an enhanced service delivery model, a combination of more services and excellence in execution. GDM Plus was Infosys’...
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