Case Study: Eco Pure Ltd

One of the main problem of Eco Pure Ltd is the process of inputting the delivery tickets. There are number of inefficiencies in this process which needs to be addressed and improved upon.

Currently our organization employs 13 employees as check their designation. Their duties include the delivery of bottles and at the same time play the role as a salespersons, since they have face to face contact with our clients. They inform our clients with the promotions and offers being held at that period of time. The company is made up of the manager, sales executive, one accounts officer and two clerks, one on part-time basis and the other one on full-time basis.

Our route deliveries are scheduled every fortnight and few customers such as large companies
Our organization offers different schemes discounts and offers such as: clients will pay for a bundle of bottles upfront, thus would benefit to get a better price (bottles will be delivered gradually), special rates for individuals or groups and others benefit from credit terms. Due to the back log to input the delivery tickets in the system, when printing the delivery tickets the outstanding amount and the remaining quantity of bottles from the offer are not updated on the ticket. So in some cases the driver delivers two bottles since on paper shows that the client has two bottles remaining from the offer. In fact those two bottles delivered would be over and above the previous offer since the previous delivery ticket has been inputted after the delivery tickets were printed. Another issue is that the driver requests the outstanding balance as shown on the printed delivery ticket when the amount would be already settled by the client. The problem is that the money will be inputted after the delivery tickets were printed from our end. This problem will arise misunderstanding with our consumers and will not be satisfied with the quality of our