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Case Study: CCIB Intake

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Case Study: CCIB Intake
CCIB Intake received a call from parent Katy Bradley (415) 846-0937. The caller stated her 5 month old daughter began attending the daycare on 10/4/16. According to the caller she located the daycare on Children's Council San Francisco website which listed the daycare hours as 6AM to 6PM. The caller stated she signed a contract with the licensee with operational hours of 8AM to 5PM however; there was a verbal and written agreement for 7AM to 3PM. Subsequently there was a $16 per hour charged after 3PM. The caller stated her husband picked the infant up at 3PM. The caller stated parents are required to pay a month prior for care which the caller had no problem complying with. The caller stated when she paid the November fees she deducted the
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