Case Study
chapter I
FOUNDATIONS IN INFORMATION SYSTEMS IN BUSINESS
The 2004 Athens Olympics Network: Faster, Stronger - and Redundant Lufthansa:Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected Aviall Inc.: From Failure to Success with Information Technology Continental Airlines:This Callis Being Monitored
chapter 2
COMPETING WITH INFORMATION TECHNOLOGY
GE,Dell, Intel,and Others:The Competitive Advantage of InformationTechnology The U.S.Department of Commerce: Using IT to Tap Experts' Know-HowThrough Knowledge Management Shareware Grows Up: ClOs are SavingMoney by Pooling Resources and Software CDW and Harrah's Entertainment: Developing Strategic Customer-Loyalty Systems
chapter 3
COMPUTER
HARDWARE
Mobile Devices and Wireless Technologies are a Must-Have: Return on Investment is No Longer a Concern Delta and Northwest Airlines: The Business Value of Customer Self-Service Kiosks Verizon Communications:Advances in Speech Recognition Software are Extending the Utility of Traditional Applications Wisconsin Physicians Service and Winnebago: Moving to Linux on the Mainframe
chapter 4
COMPUTER
SOFTWARE
CJ ~ ~ >-1 01 Z'"r1 O>';P: ( 0""; chapter 5 DATA RESOURCE MANAGEMENT Z Z ~:: -~ Argosy Gaming Co.: Challenges in Building a Data Warehouse C). C": 5> Harrah's Entertainment and Others: Protecting the Data Jewels ,.,~ Henry Schein Inc.:The BusinessValue of a Data Warehouse ,.a > ,.,>"""\ ~ Emerson and Sanofi:Data Stewards Seek Data Conformity '\1 ~ n ~6 \ \~ c ~c. I ;..,-< ;:2 ..... chapter 6 TELECOMMUNICATIONS AND NETWORKS \Z n . .'. -r" > Celanese Chemicals and Others:Wireless Business Applications -1 ..... The State of Maryland:Serving Its Citizens Without UsingWires 0 . UPS,Wells Dairy,Novell,and GM:The BusinessValue and Challenges ofWi-Fi Networks ;.., Z . Boeing Company and Others: ConvergingVoice and Data UsingVoice Over IP
Microsoft: Looking at How Companies Do Business - and Writing Software Amazon.com
FOUNDATIONS IN INFORMATION SYSTEMS IN BUSINESS
The 2004 Athens Olympics Network: Faster, Stronger - and Redundant Lufthansa:Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected Aviall Inc.: From Failure to Success with Information Technology Continental Airlines:This Callis Being Monitored
chapter 2
COMPETING WITH INFORMATION TECHNOLOGY
GE,Dell, Intel,and Others:The Competitive Advantage of InformationTechnology The U.S.Department of Commerce: Using IT to Tap Experts' Know-HowThrough Knowledge Management Shareware Grows Up: ClOs are SavingMoney by Pooling Resources and Software CDW and Harrah's Entertainment: Developing Strategic Customer-Loyalty Systems
chapter 3
COMPUTER
HARDWARE
Mobile Devices and Wireless Technologies are a Must-Have: Return on Investment is No Longer a Concern Delta and Northwest Airlines: The Business Value of Customer Self-Service Kiosks Verizon Communications:Advances in Speech Recognition Software are Extending the Utility of Traditional Applications Wisconsin Physicians Service and Winnebago: Moving to Linux on the Mainframe
chapter 4
COMPUTER
SOFTWARE
CJ ~ ~ >-1 01 Z'"r1 O>';P: ( 0""; chapter 5 DATA RESOURCE MANAGEMENT Z Z ~:: -~ Argosy Gaming Co.: Challenges in Building a Data Warehouse C). C": 5> Harrah's Entertainment and Others: Protecting the Data Jewels ,.,~ Henry Schein Inc.:The BusinessValue of a Data Warehouse ,.a > ,.,>"""\ ~ Emerson and Sanofi:Data Stewards Seek Data Conformity '\1 ~ n ~6 \ \~ c ~c. I ;..,-< ;:2 ..... chapter 6 TELECOMMUNICATIONS AND NETWORKS \Z n . .'. -r" > Celanese Chemicals and Others:Wireless Business Applications -1 ..... The State of Maryland:Serving Its Citizens Without UsingWires 0 . UPS,Wells Dairy,Novell,and GM:The BusinessValue and Challenges ofWi-Fi Networks ;.., Z . Boeing Company and Others: ConvergingVoice and Data UsingVoice Over IP
Microsoft: Looking at How Companies Do Business - and Writing Software Amazon.com