case study

Topics: Role, Culture, Sociology Pages: 7 (2236 words) Published: July 2, 2014
An organization is a group of people who work independently towards a common goal. Organization achieves their goals by creating, communicating, and operating the system existing in every organization. To better organize and manage the organization, manager needs to understand the element of the social system, role and role conflict, as well as the culture of the organization. In this assignment, we were asked to study a case regarding the role conflict and culture that were faced by Amir as a management trainee at a well-established organisation which at the same time, he is a husband and a father of two children. Based on the study case, we found out that Amir is facing with inter-role conflict, personal-role conflict, role overloads and role ambiguity. All these role conflicts must be solved professionally as it can affect Amir’s work performance and the perception of the organizational members towards him. In order to resolve these problems, Amir has to study the changes that happen in the culture of the organization as he needs to adapt with the new environment. There are two types of cultural changes in organization, that are the cultural revolution and the cultural evolution. In Amir’s case, he is confronted with the cultural revolution. Thus, he needs to know the process of creating back the organizational culture so that he can create a good culture.

1. To define organization culture.
2. To describe the factors shaping the organizational culture. 3. To know role and define role conflict in the study case.
4. To know how to resolve the role conflict in organizational.

Question 1
Do you think that Amir is facing the problem of role conflict? If yes, identify the kind of role conflict Amir is facing.

Role is when someone understands the relative importance of those tasks, in other words, they know the priorities of their various responsibilities, while role conflict is a situation in which an individual encounters deviating role expectations. In my opinion, yes, Amir is facing the problem of role conflict that consists of inter-role conflict, person role conflict, role overload and role ambiguity. Below is the explanation about these role conflicts in this case.

I. Inter-role conflict

Inter-role conflicts occur when an individual occupies more than one role with inconsistent expectations. In other words, certain role with expected of a person are in conflict with the other roles that the person holds.

For example, Aminah has a class-mate that wants to lodge at their room for one day but the room-mate disagree because they have their own rule which is not outsiders are allowed to stay in the room. In this situation, Aminah has to faces the conflict on which role should be performed whether as a class-mate or a room-mate.

In Amir’s case, Amir as a husband does not know how to manage time between the family and the company. Amir was required to do all kinds of work until he has become a workaholic. In the same time, Amir was not able to give sufficient time to his family as he devoted most of his time working even on Sundays.

II. Person-role conflict

Person-role conflicts may define when a role holder is required to perform a role that contradicts or violates the role holder’s attitudes, beliefs and behaviors.

As an example, when a staff expected to punch card for his friend, indirectly it may contradicts the staff attitude and beliefs where by a staff in the company should not to punch card for the other staff except themselves.

Throughout Amir’s case, Amir has to assign with various other roles and was required to coordinate and communicate with diverse groups of the workforce. However, the team members do not want to give full cooperation in fulfilling the tasks. Indirectly, was scolded by the boss for errors committed by other team members.

III. Role overload

Role overload occurs when there is a lack of balance or...
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