Question: Something had to be done- but what?
After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.
Attempting to manage the conversion from an old technology system to a new one without the proper knowledge or background in information technology.
Rather than attempting to fix the IT issue, which Leon Lassiter (Vice President of Marketing) of Midsouth Chamber of Commerce (MSCC) had no knowledge about, instead he should have recognized the issue and address it to be taken care by IT experts. Most importantly he should have consulted with the experts of the matter addressing potential problems and solutions while establishing a timetable of completion of the project within reasonable, reachable, and acceptable time frame. At the same time he needs to establish a realistic expenditure budget to avoid draining financial reserves set forth for such expenses.
Now, Mr. Lassiter needs to prioritize the full conversion of the new system by October. He needs to hire an additional system analyst to help out Kovecki (System Analyst of MSCC) to transfer all of the data from the old system to the new one. In addition to that, Kovecki needs to order the new modem so that it can allow UNITRAK experts to remote access the new system to help with the difficulties immediately. The unattainable information in the old system is very critical for the daily functions and operations of MSCC. Furthermore, Mr. Lassiter needs to invest in more IT experts to