Case Stude on Dry Cleaners Presto

Good Essays
Executive Summery.
Presto has been Mr Shelton’s main laundrette because of its opening and closing hours it has suited him most because of the hours he works he doesn’t mind that its bit more expensive than other dry cleaners. One day Presto decided to get a new system and things all went downhill for Mr Shelton when his laundry went missing. He never had a problem like this before so he was very frustrated. Mr Shelton has tried everything to get through to the complaint officer but there was no answer for ages. Eventually when he did get through to Mr Hoffner he was waiting for 2 weeks for a claim form back of Mr Hoffner. Presto would do nothing for Mr Shelton only tell him his clothes would come up which they did in the end they were put in with another customers laundry and that was a mix up on the new systems behalf. Mr Shelton still wanted a refund for the 4 new shirts he went off to buy because Presto misplaced his other ones and a refund for that day’s laundry but presto wouldn’t do so as the laundry showed up. Mr Shelton would want to be satisfied to stay doing his laundry with Presto and if not he said he will tell family, friends and colleagues about this situation. I feel that presto have a lot to manage with that new system before everything works out nice and handy for them. Before putting that new system into practise they should of tested it, they also should employ more staff to be by Mr Hoffner so customers can hear back straight away instead waiting. Most of all they should defiantly have a back-up system.

Question 1.
Mr Shelton was a very upset customer because he was with Presto for a year and never had any problems with them until this new system was implemented. The reason Mr Shelton is so upset is because his laundry went missing, laundry that his wife and he really needed and nothing like this had happened before. He was upset and angry that Mr Hoffner was never available to talk and when Mr Shelton did get to talk to Mr

You May Also Find These Documents Helpful

  • Good Essays

    Presto Cleaner

    • 479 Words
    • 2 Pages

    Introduction of the case Presto Cleaner is a company who offer a cleaning service. The president of the company, Mr. Sewickley, has had a brilliant idea to improve service by installing a new computer system designed to cut the customers waiting time and simplify the drop-off and pick up process. This system worked fine until one of the costumers send a complain letter at Mr. Hoffner, that is the responsible of the Complaining Office, whose job is to be close to the customers expectation. Analysis…

    • 479 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Dry Cleaner Project

    • 3954 Words
    • 16 Pages

    tumbling action of the washing machine. Other materials that are generally found in a laundry service's establishment would include ironing equipment such as steam irons and presses. Other specialized cleaning materials such as dry cleaning chemicals are also found there. Dry Cleaning One of the skills of laundry services that distinguish it from your…

    • 3954 Words
    • 16 Pages
    Good Essays
  • Powerful Essays

    Talent Dry Cleaners

    • 2666 Words
    • 11 Pages

    Washaman drycleaners presented itself, inexperienced Eze took on training and worked his way up in the company until he eventually became the supervisor in-charge of Washaman’s Illupeju collection office. He became very well known for his talent in the dry cleaning business among Washaman’s wealthy clienteles. Eze felt it was time to follow…

    • 2666 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    Zoots—The Cleaner Cleaner Case Analysis This company has an amazing concept and leadership which makes it appealing for potential customers, investors, and lenders. There are very few problems with this company but the main issue that the company is facing is the paradoxical problem of having too much volume. They are still growing across the country and the customers they are serving are so happy. Why? Customer convenience. These issues will be discussed as well as other aspects of the SWOT…

    • 661 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Stude

    • 9811 Words
    • 40 Pages

    ntIFAC Board Final Pronouncement Exposure Draft June 2012 October 2011 Comments due: February 29, 2012 Professional Accountants in Business Committee International Good Practice Guidance Evaluating and Improving Internal Control in Organizations The mission of the International Federation of Accountants (IFAC) is to serve the public interest by: contributing to the development, adoption and implementation of high-quality international standards and guidance; contributing to the…

    • 9811 Words
    • 40 Pages
    Powerful Essays
  • Good Essays

    "Zoots" before they move further has to answer to the question "What corporate strategy should be the right one for the company's future in the dry cleaning business?" Competition: Zoots is able to perform very well in basic strategies: - to out-perform competitors - maintain a market position against competition Firm offer the same or better quality dry cleaning services; even though it is not always at less cost than anyone else, the price is usually competitive within the market. Company should…

    • 531 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Studes

    • 357 Words
    • 2 Pages

    Business Environment Task Business Research You are employed by the British Chambers of Commerce and you work for both the London and Coventry offices. As part of BCC support for SMEs they wish to produce some guidance that will be helpful to members who are considering setting up and/or expanding their business. Your remit is to research the organisational purposes of businesses, the national environment in which they operate and behave and the global factors that shape national business activities…

    • 357 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Vacuum Cleaner Case

    • 1016 Words
    • 5 Pages

    the four PRIMARY SUPPORTING FUNCTIONS which must be expanded to cover user/customer wants. * I For the f i r s t step in developing a F.A.S.T. diagram f o r the vacuum cleaner in the model, a group of 25 individuals from a consumer product organization asked of themselves the question, "What does a cannister vacuum cleaner with a power head do?" After some struggle they agreed on the TASK ''Clean Surfacen. They then asked "how" in terms of PRIMARY BASIC FUNCTIONS, and identified four: Provide…

    • 1016 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Vacuum Cleaner

    • 987 Words
    • 4 Pages

    Engineering Studies- Household Appliances Macquarie Anglican Grammar School Engineering Report The Vacuum Cleaner By Paul George 2nd March, 2007 Summary The vacuum cleaner is a household appliance that cleans by suction. It is generally used on a textured surface, such as carpet, and is pushed over the surface, sucking up dust and dirt as it goes. The suction is created by an air pump, a partial vacuum; it creates a difference in pressure between the inside of the machine…

    • 987 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Me online case stude

    • 1118 Words
    • 8 Pages

    E-BUSINESS TRANSFORMATION AT ME-ONLINE GROUP 09 TEAM MEMBERS AMAR PRATAP (2014PGP030) ARUN N (2014PGP061) MILAN BHATI(2014PGP081) DIVYA MATHUR (IPM2011026) RAJ THILAK RA (2014PGP286) RASHI GEHLOT (IPM2011081) SAWAN KUMAR (IPM2011095) PROBLEMS FACED BY SHMEC WITH OLD MODEL • Under ‘first buy and sell later” arrangement, company has to bear inventory accumulation, Inventory loss and depreciation because of disequilibrium between demand and supply • In absence of effective management…

    • 1118 Words
    • 8 Pages
    Satisfactory Essays