Case of Legal Issues at Aviation Industry
CASE-2
Defendant: - KINGFISHER AIRLINE.
Plaintiff: - LATA SIKRI.
District Consumer Disputes Redressal Forum-I, UT Chandigarh (for short the ‘District Forum’) in complaint case No. 603 of 2010 of Lata Sikri vs. Kingfisher Airlines for deficiency in service on the part of the petitioner-Airlines in not issuing the boarding pass to her on a Delhi-Hyderabad flight for which the complainant held confirmed / OK ticket partly allowed the complaint of the complainant with the following directions:
From the above detailed analysis of the entire case, we are of the considered opinion that the complaint must succeed. So, we accept the complaint and decide the same in favour of the complainant and against the Ops. The Ops are directed to issue a complementary return ticket to the complainant (as agreed), on any domestic flights operated by them. Ops are further directed to pay Rs. 30,000/- to the complainant, jointly and severally, towards compensation for physical harassment, as well as mental agony caused to her, along with Rs. 10,000/- as costs of litigation. This order be complied with by the Ops, which one month, from the date of receipt of its copy, failing which, they shall pay the awarded amount along with penal interest @ 12% per annum from the date of filing of present complaint i.e. 04.10.2010, till the date of realization, apart from cost of litigation i.e. Rs. 10,000/-.
The main deficiency alleged by the complainant was that despite she having confirmed/OK ticket for a flight No. IT-802 scheduled to leave Delhi at 09:25 hours and arrive at Hyderabad at 11:35 hours; she was denied the boarding pass although other male member of the group was accommodated in the said flight. After several hours, she was put on the flight of another Airlines viz. Spice Jet, which left Delhi around 15:30 hours and reached Hyderabad late in the evening, as a result of which she could reach the ultimate destination Bihar on the following day at very late. She being a woman
Defendant: - KINGFISHER AIRLINE.
Plaintiff: - LATA SIKRI.
District Consumer Disputes Redressal Forum-I, UT Chandigarh (for short the ‘District Forum’) in complaint case No. 603 of 2010 of Lata Sikri vs. Kingfisher Airlines for deficiency in service on the part of the petitioner-Airlines in not issuing the boarding pass to her on a Delhi-Hyderabad flight for which the complainant held confirmed / OK ticket partly allowed the complaint of the complainant with the following directions:
From the above detailed analysis of the entire case, we are of the considered opinion that the complaint must succeed. So, we accept the complaint and decide the same in favour of the complainant and against the Ops. The Ops are directed to issue a complementary return ticket to the complainant (as agreed), on any domestic flights operated by them. Ops are further directed to pay Rs. 30,000/- to the complainant, jointly and severally, towards compensation for physical harassment, as well as mental agony caused to her, along with Rs. 10,000/- as costs of litigation. This order be complied with by the Ops, which one month, from the date of receipt of its copy, failing which, they shall pay the awarded amount along with penal interest @ 12% per annum from the date of filing of present complaint i.e. 04.10.2010, till the date of realization, apart from cost of litigation i.e. Rs. 10,000/-.
The main deficiency alleged by the complainant was that despite she having confirmed/OK ticket for a flight No. IT-802 scheduled to leave Delhi at 09:25 hours and arrive at Hyderabad at 11:35 hours; she was denied the boarding pass although other male member of the group was accommodated in the said flight. After several hours, she was put on the flight of another Airlines viz. Spice Jet, which left Delhi around 15:30 hours and reached Hyderabad late in the evening, as a result of which she could reach the ultimate destination Bihar on the following day at very late. She being a woman