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Case Cover Letter: Blackburn Primary Care Associates

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Case Cover Letter: Blackburn Primary Care Associates
Blackburn Primary Care Associates
1990 Turquoise Drive
Blackburn, WI 54937 (555)555-1234
May 29, 2012

Tom Lightman
312 Monterey Place
San Marino, CA 91108-1833

Dear Mr. Lightman,

I have received your message that was left at our office after your visit on March 15, 2012. I am very sorry to hear that you had a bad experience during your visit to our office. As I was checking the record of the time that you were in our office to see why our staff may have acted in this manner, I realized that there was a medical emergency with one of our other patients. That would explain why that Sarah, our receptionist seemed more distracted than usual. Dr. Blackburn would have been rushed to help the
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