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Case Analysis
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The Canada – China computer crisis (A) 1

Background of the case
This case crisis with the Yulan Sun who called programmer of the International division of the services ltd. Accidently Yulan Sun has leave off the company for some reasons and director of this company who called Paul Horn wants to get the solution for this incident. John stevens is the one of senior director of the company and entering this problem and try to resolve the problem occurring in the software service ltd.
Software services & the pre. Cooperation program Software service ltd was successful computer software company.It is the company which Developing custom programs for particular clients which could be generalized to other related problems and sold more widely. Currently company consists of 60 technical specialists and 20 other professional staff. Another 15 professional served the marketing and commercial functions in the company.40 employees engaged in support functions such as accounting ,technicians, clerical staff etc….. The company had adopted matrix structure to operate efficiently and to keep the highly skilled employees challenged and occupied. The marketing side was organized by industry specialization and also marketing differentiation the company also had an international division and keep with bright ,young professionals. Currently international division facing considerable frustration because of the Yulans leave.

Characteristics of the people in the software services Ltd.
Dr.Paul Horn
One of software’s most competent technical specialties and also valuable member of the team .Paul has good characteristics. He is the high producer to the company as well as he met the deadlines. Often he worked simultaneously on different projects with new applications. He is highly visible in his profession outside the company. Paul is the international recognized writer and as his accomplishments he had recently promoted to a project leader Paul has

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