Case 8-1: No Response from Monitor No. Twenty- Three

Paul Keller is a countdown technician for the Cape Kennedy complex in Brevard County, Florida. Mr. Keller, his wife Naomi, and their young daughter moved from Minneapolis during the Space Age. Hoping the relocation and the new job would make their family problems disappear, Mr. Keller embraced the challenges at work. While at control monitor 23, Mr. Keller participated in the countdown safety checks. When he had completed his data entry his mind wandered and he began to day dream. He though about how his job used to be interesting and challenging as well as his families excitement the day they moved to Brevard County, Florida. Mr. Keller’s day dreaming stopped; he was losing track of his work. Now he is going to hear about reporting late and he is down on himself. The reality that his work is not satisfactory has set in and that his family problems did not disappear. As Mr. Keller recalls his disgruntled marriage he loses his place in the countdown again. a potential problem has arisen in the countdown and his hear rate elevates, he fumbles to go through the procedure and he begins to perspire nervously. the cross-check is complete, everything is alright except for Paul Keller. the silence had closed in around him, he begins to stress about his boss’s reaction, his wife’s yelling and the stomach pains to come. Mr. Keller has now stopped responding to the countdown and his coworkers. With eyes fixed on the monitor Keller is replaced.

Question Responses
Paul Keller displays some troubling behaviors during the countdown. On this day he is very distracted and daydreams in between check points. Due to his severe distraction of uneasy family life at home Keller has problems remembering and following countdown instructions. The stresses at work and his overwhelming family problems cause Keller to have an anxiety attack or possibly a stroke rendering him incapable of completing his work or responding to Wallace. (Melinda, Lawrence & Jeanne, July

Bibliography: James A. Johnson. (2009). Health organizations: theory, behavior, and development. (2009 ed.). Sudbury, Mass: Jones and Bartlett Publishers. (2008). Management by walking around get management out of the office!. The Certified Accountant, (35), 76-77. Retrieved from www.lacpa.org.lb/Includes/Images/Docs/TC/TC326.pdf Melinda, S., Lawrence, R., & Jeanne, S. (July 2012). Anxiety attacks and anxiety disorders: signs, symptoms, and treatment. Retrieved from http://www.helpguide.org/mental/anxiety_types_symptoms_treatment.htm(Melinda, Lawrence & Jeanne, July 2012)(Melinda, Lawrence & Jeanne, July 2012) Dr. Michael Miller. (2010). Stress and the sensitive gut. Harvard Mental Health Letter, (Single Issue), Retrieved from http://www.health.harvard.edu/press_releases/why-stress-may-cause-abdominal-pain (n.d.). Handling employees with problems at work: when personal employee problems affect performance and productivity. PENN Behavioral Health Corporate Services, (2008), Retrieved from www.pennbehavioralhealth.com/.../employees_with_problems.pdf