What environmental factors have helped to create the situation Jasper Hennings faces? There are several factors that have helped. One of them is the availability of all kinds of distractions the internet can have (external organizational environment). And I say ‘can’ have, because it doesn’t have to be like that. Some people really focus and use the internet to maximize their time or minimize efforts. It is amazing how many interesting things can be found on internet, about anything, yet some people waste precious time and resources (sociocultural dimension). Anyway, internet is at everybody’s reach now. At the office, if doors can be closed, it is very common that people waste time doing stuff that they shouldn’t be doing, like chatting or sending personal e-mails (internal environment and technological environment). Unfortunately, like in this case, the trust given was not taken seriously and Henry used the company resources for personal things.
What factors does Jasper need to consider when deciding on his course of action? It is difficult to predict what results would be obtained by the any of the choices Jasper made (environmental uncertainty), but I think the first step is to think how important Henry is to the company, how willing Jasper is to start looking for someone to replace him and train him, etc. (labor market). He needs to consider Henry’s relationship with customers, and that he might go to work with some competitors, taking all his experience and knowledge. I think he also needs to consider how important the policies in the company (corporate culture) are because whatever he does will set the example to the rest of the people. If Henry means a lot to the company and Jasper does not want to let him go, perhaps some kind of punishment like suspension without being paid for a couple of weeks or something else, and then if it happens again he will be fired, just to send the message to the rest of the employees that anybody can get caught if...
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