Case 2

Topics: Zappos.com, Customer, Organizational studies Pages: 3 (1102 words) Published: October 18, 2012
1) Find a list of all 10 of Zappos’ corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work.

a) Create fun and a little weirdness is one of the 10 Zappos’ values, I liked this corporate value a lot because in order for every employee to do his/her work in a good way, they have to have a little fun once in a while to make the work interesting and exciting for everyone, in this company they laugh at themselves every once in a while, and being a little weird requires being a little innovative, this way really bring success, and it’s a key to their survival, and also that way the employee does not feel that the work is boring, this value encourages people to think outside the box and be more innovative. This fun at work ends up being a win-win for everyone, employees are more engaged in the work that they do and the company as a whole becomes more innovative. b) Build open and honest relationship with communication is another corporate values; open and honest relationship is the key to develop emotional connections and it also build trust between the sellers and also between the employees. If there is trust, the company will accomplish much more than its expected. Trust make everyone in the company feel strong and success because when they are honest with their costumers, the costumers will come again and again and bring more people, at that moment all the employees will be happy because they do good relationship and build trust with their costumers. Also, to make the company grows, communication has to become more and more important because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. And that how this value influence a lot on the employees work.

2) Using this list of corporate values and Exhibit 2-4 describe Zappos’ organizational culture. In which areas would you say that zappos’ culture is very high (or typical)?...
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