Career Development Plan Summary
Career Development Summary
Career Development Plan Summary
John M. Dodds
University of Phoenix Quality Assurance Career Development Summary As Physicians Interactive becomes more independent from Allscripts it is important that each business unit has a clear definition of its function, organization, support/service, and its career development. Of the five business units, the focus here is on Information Technology. More specifically, this summary will address the Quality Assurance (QA) department with Information Technology. A realignment of Physicians Interactive quality needs has been identified to include support and service of the quality and standardization of the entire Physicians Interactive organization. In the past Quality Assurance has only addressed test management of our products/systems. The Quality Assurance organization consisted of a QA manager, QA leads, and an offshore team of QA test specialists. In order for the Quality Assurance department to address functions such as quality metrics, auditing, management of process, change, document/SOP/SLA, software development life cycle a reorganization of the department and career development needs to be defined. Organization Structure
As stated earlier the organization of the Quality Assurance department is as follows: While this has worked has worked for a test management mentality, with the increased roles of the Quality Assurance department the reorganization of the department will look like:
Job Descriptions and Qualifications There are six positions that comprise the Quality Assurance department. Job descriptions and the qualifications are based on market definition and the needs of the organization, and they defined as follows:
• Director of Quality Assurance
Provide leadership and direction for implementing quality polices systems and procedures that will ensure a company standard. Specific functional areas include quality systems, auditing of business units and vendors,
Career Development Plan Summary
John M. Dodds
University of Phoenix Quality Assurance Career Development Summary As Physicians Interactive becomes more independent from Allscripts it is important that each business unit has a clear definition of its function, organization, support/service, and its career development. Of the five business units, the focus here is on Information Technology. More specifically, this summary will address the Quality Assurance (QA) department with Information Technology. A realignment of Physicians Interactive quality needs has been identified to include support and service of the quality and standardization of the entire Physicians Interactive organization. In the past Quality Assurance has only addressed test management of our products/systems. The Quality Assurance organization consisted of a QA manager, QA leads, and an offshore team of QA test specialists. In order for the Quality Assurance department to address functions such as quality metrics, auditing, management of process, change, document/SOP/SLA, software development life cycle a reorganization of the department and career development needs to be defined. Organization Structure
As stated earlier the organization of the Quality Assurance department is as follows: While this has worked has worked for a test management mentality, with the increased roles of the Quality Assurance department the reorganization of the department will look like:
Job Descriptions and Qualifications There are six positions that comprise the Quality Assurance department. Job descriptions and the qualifications are based on market definition and the needs of the organization, and they defined as follows:
• Director of Quality Assurance
Provide leadership and direction for implementing quality polices systems and procedures that will ensure a company standard. Specific functional areas include quality systems, auditing of business units and vendors,
References: Cascio, W. (2006). Managing human resources: Productivity, quality of work life, profits (7th ed.). New York: McGraw-Hill