Care Improvement Case Studies

Hi Jeanne, thank you for the thorough and thought-provoking discussion on recommendations for care improvements. I thought your idea to directly ask the caller about their chief complaint was an excellent one. In my experience as a transplant case manager, I found members would express their complaints clearly if a rapport of trust was established early in the call. However, you are correct in that our “elevator pitch” did not question chief complaints. Instead, every value driver was to be address in sixty minutes or less if metrics were to be reached. Thanks again for your discussion of our lack of an enterprise-wide policy related to chief