Capstone Discussion Question
Capstone Discussion Question
Ruth Williams
HTT/240
10/04/15
Instructor Harmon
Capstone Discussion Question
One of my main concerns about TGI Friday’s is the wait time to be seated, and waiter and waitress service. The way I would address these concerns is by hiring more employees to assist with the task of providing better customer service as far as the seating and ordering process is concerned. My concerns in the food service industry for TGI Friday’s would be management, management is the organization and coordination of the activities of a business in order to achieve a positive objective. Good management skills can definitely impact productivity, performance, and employee morale. Ways that I would address management concerns for TGI Friday’s is to learn how to effectively delegate the responsibility for completing assignments, and the authority required to get the job done. Also, being part of a management team I would also set goals for my employees that will give direction and purpose that will ensure that they are working towards overall organizational goals of the company. As management I would communicate by making time for all employees, and recognize any and all achievement of my employees, so that the proper rewards can be handed out when a job is done well. A good management team will be able to implement safety measures that will protect all employees, staff, and customers. They will also be able to implement a menu for the business that will be appealing and appetizing to customer, along with good beverage management skills. While making good purchasing decisions they will also oversee management of receiving, storing, and issuing of merchandise, by following the proper procedures. Also management will always provide good customer service for the facility in question, and deal with any environmental issues that may come up. So, this is how I would deal with all the concerns in the business, to achieve the proper outcome.
Ruth Williams
HTT/240
10/04/15
Instructor Harmon
Capstone Discussion Question
One of my main concerns about TGI Friday’s is the wait time to be seated, and waiter and waitress service. The way I would address these concerns is by hiring more employees to assist with the task of providing better customer service as far as the seating and ordering process is concerned. My concerns in the food service industry for TGI Friday’s would be management, management is the organization and coordination of the activities of a business in order to achieve a positive objective. Good management skills can definitely impact productivity, performance, and employee morale. Ways that I would address management concerns for TGI Friday’s is to learn how to effectively delegate the responsibility for completing assignments, and the authority required to get the job done. Also, being part of a management team I would also set goals for my employees that will give direction and purpose that will ensure that they are working towards overall organizational goals of the company. As management I would communicate by making time for all employees, and recognize any and all achievement of my employees, so that the proper rewards can be handed out when a job is done well. A good management team will be able to implement safety measures that will protect all employees, staff, and customers. They will also be able to implement a menu for the business that will be appealing and appetizing to customer, along with good beverage management skills. While making good purchasing decisions they will also oversee management of receiving, storing, and issuing of merchandise, by following the proper procedures. Also management will always provide good customer service for the facility in question, and deal with any environmental issues that may come up. So, this is how I would deal with all the concerns in the business, to achieve the proper outcome.