Call Bells

Topics: Qualitative research, Quantitative research, Scientific method Pages: 6 (1277 words) Published: April 9, 2015
Dance of the Call Bells
1. Explain the key differences between a qualitative and quantitative study? A qualitative study addresses the complexity of human experience, focusing on the big picture (Rebar & Gersch, 2015); while a quantitative study breaks a problem down into small pieces and focuses on specific parts to see how they all relate (Rebar & Gersch, 2015). Qualitative methods focus on subjective information, and never try to predict or control the phenomenon of interest (Rebar & Gersch, 2015); on the other hand, quantitative methods focus on statistics and objective information, and can yield predictions and control (Rebar & Gersch, 2015).

2. What type of study do you believe “Dance of the Call Bells” is? Provide evidence to support your opinion related to if this article is a qualitative or quantitative study? I believe the “Dance of the Call Bells” is a qualitative study. Ethnography was used in this study, and it is a qualitative method of research. (Rebar & Gersch, 2015). “Ethnographers listen to what people say, and observe what they do,” (Deitrick, 2006). The study focused on subjective information, observing and interviewing people in the context of the problem addressed. 3. Define ethnography and the possible benefits of using ethnography? Ethnography is a qualitative research method used to participate or immerse oneself in a culture to describe it. (Rebar & Gersch, 2015). One benefit of ethnography is that it does not try to control the phenomenon in context. In this study, “Dance of the Call Bells” the ethnographers just observed and interviewed people, and did not try change the patients’ or nurses’ routines. Another benefit of ethnography is that it can be used in a variety of settings.

4. Describe the specific type of unit which this study was conducted and share other units where you believe this type of study could be conducted? This study was conducted on an inpatient medical-surgical unit that had 36 beds, and was located on a single campus of the hospital (Deitrick, 2006). I believe this study could be conducted on any unit in a hospital or nursing home, except for a psychiatric unit. According to Deitrick, ethnography can be used in the clinical setting to study small micro cultures such as an inpatient unit at a hospital, or a large macro culture such as an entire department or organization (2006).

5. Briefly summarize the findings from the study.
The findings proved that the ethnography method worked well in gaining much needed insight from both the patients as well as the staff. There were three mechanisms that played a role between patient and staff communication: answering the call light, getting the patient’s request to the proper staff, and making sure the patient’s request was completed. The findings showed that delays in answering call lights was a frequent complaint of patients, that several patients reported never getting their request completed, and staff was in constant disagreement over who was required to answer the call light. Many of the staff saw the call lights as interruptions to their work. Many patients reported that when they used their call light, they had to wait awhile before it was answered. Some patients did report that their call light was answered promptly, while others stated that their call light wasn’t even answered at all. This study was very helpful in revealing the communication breakdown that commonly occurs and new changes were sought out to fix these issues.

6. Discuss whether or not you believe this is an ongoing issue in the clinical practice setting? Speak about your experience if any. I definitely believe this is an ongoing issue in hospitals today. The medical surgical unit I currently work on is...

References: Deitrick, L., Bokovoy, J., Stern, G., Panik, A. (2006). Dance of the Call Bells. J Nursing Care
Quality. Vol 21.No. 4. Pp 316-324
Rebar, C.R.& Gersh, C.J. (2015). Understanding Research for Evidence-Based Practice.
Philadelphia, Pennslyvania. Wolters Kluwer.
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • The Bells and The Raven Essay
  • The Soul of the Great Bell by Lafcadio Hearn (1850-1904) Essay
  • Business and Economy: The Charlie Bell Scholarship for Future Leaders Essay
  • The Bell Jar Essay
  • High Attrition Rate at Call Center Industry: an Hr Manager's View Essay
  • Hrm Practices Call Center Essay
  • Mountain Bell Essay
  • The Bells by Edgar Allan Poe Essay

Become a StudyMode Member

Sign Up - It's Free