This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality.
CACHE Centre no:
The learner will:
The learner can:
e.g. page number & method
Initial and date
Learning outcomes 2, 3 and 4 must be assessed in real work environments by a qualified vocationally competent assessor. Simulation is not permitted.
1. Understand why effective communication is important in the work setting.
1.1. Identify the different reasons people communicate.
1.2. Explain how communication affects relationships in the work setting.
2. Be able to meet the communication and language needs, wishes and preferences of individuals.
2.1. Demonstrate how to establish the communication and language needs, wishes and preferences of individual.
2.2. Describe the factors to consider when promoting effective communication.
2.3. Demonstrate a range of communication methods and styles to meet individual needs.
2.4. Demonstrate how to respond to an individual’s reactions when communicating.
3. Be able to overcome barriers to communication.
3.1. Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
3.2. Identify barriers to effective communication.
3.3. Demonstrate ways to overcome barriers to communication.
3.4. Demonstrate strategies that can be used to clarify misunderstandings.
3.5. Explain how to access extra support