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Business Value and It at Hefty Hardware

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Business Value and It at Hefty Hardware
Business Value and IT at Hefty Hardware

Class ID - 100550

08/10/2013

Revanth Muppavarapu

Table of contents

1. Abstract…………………………………………………………………………………..3

2. Introduction……………………………………………………………………………....4

3. Effectiveness of IT/business partnership……………………………………………….4

4. Shortcomings of the business and IT…………………………………………………...5

4.1. Business shortcomings……………………………………………………...…......5

4.2. IT shortcomings………………………………………………...…………………6

5. Recommended plan for Savvy store program………………………………………….7

6. Conclusion………………………………………………………………………………..9

7. References……………………………………………………………………………….10

1. Abstract

Evolution in technology has necessitated the application of IT to improve business operations. Accessing information about the products of a company is important and this requires improving the customer experience. IT is a tool that has been used to improve the effectiveness with which customers conduct their shopping and purchase a particular company’s products. Innovation of service has been driven by ICT, which has provided new and innovative services for many years (Bouwman & Fielt, 2008). Innovation in technology is one of the strategic ways through which businesses improve their operations especially those which operate multiple stores. This paper seeks to analyze how business value has been delivered through the use of IT at Hefty Hardware.

2. Introduction

Hefty hardware’s intention to introduce a business strategy known as Savvy store is facing challenges. This has seen conflicting views between the IT professionals and the management of Hefty Hardware’s business operations. As a result initiating the project has been a big challenge. This is what the case study to be evaluated entails. The paper looks at the extent to which the partnership between Hefty Hardware’s business and IT has been effective. In addition the paper
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