Looking back over the last 5 weeks of the Business Strategy Game there were several areas where Company Emergent could have improved and did very well. This paper will provide an in-depth analysis of Emergent’s approach to managing their Emergent footwear company, the growth experienced through the process, and lessons learned. In addition, recommendations for improvement are provided should the game be played again. Strategic vision of Emergent
“Always move forward “. Emergent exists to create value for our shareowners on a long term basis by building a business that enhances Emergent footprints.
The first week of the simulation game was the first point where Emergent suffered in comparison to the competition. From a human factors perspective, the game presents a significant amount of information overload that is difficult for any human to process all at once with minimal to no training. The fact that the game comes with a 34 page manual speaks volumes to this point, and it is difficult to absorb all of the complex information presented in this manual. There should have been a quick tips and key points of interest to get the students started and that was nowhere to be found. In addition, it was not obvious that there were video tours for each and every page of decision points; this wasn’t realized until week 2. Again, this is a symptom of too much information bombarding a new user. This analysis is not provided to place blame on the game for some of Emergent’s issues, but rather to provide a human factors analysis of usability considerations (one group member is a certified human factors professional) to help improve future uses of this game and help provide students with the tools to succeed given the design drawbacks of the game interface and the human error impacts associated with the design.
Recommendation: Create a quick tips and facts sheet to assist the first time user with functionality. Consider a more...
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