Business Process Re-Engineering
PTCL CS&PD Business Process Re-Engineering Version 3.0
SOP Information SOP SOP Title | Corporate Services and Product Development Business Process Re-Engineering | SOP # | PTCL/CS&PD/BPR/SOP/01 | SOP Lead Time | | SOP Status | Approved Under Revision | Originated Prepared by: | PTCL Corporate Services and Product Development Team | Originating Department: | PTCL CS&PD | Originator Head: | EVP CS&PD, Headquarters, Islamabad | Approvals Approvals Required | Names | Signatures | 1. Originator Head | EVP CS&PD, PTCL Headquarters | | 2. Implementation Head-1 | | | 3. Implementation Head-2 | | | 2. Implementation Head-3 | | | 3. Revision No. | Rev-01 | | 4. Revision Date:Rev-01 | March 3, 2011 | | 5. Revision Date:Rev-02 | | | Distribution Distributed To | Enter Departments or Designations 1. EVP CS&PD 2. Information Systems and Information Technology 3. |
* Table of Contents * 1. SOP Information 2 1.1 SOP 2 1.2 Originated 2 1.3 Approvals 2 1.4 Distribution 2 Table of Contents 3 2. Introduction 6 2.1 Purpose 6 2.2 Scope 6 2.3 Glossary 6 3. Process Automation of PTCL Corporate Account Management 8 3.1 Corporate Process Flow 8 3.2 User Profile Creation 9 3.3 Key Account Management 10 3.3.1 KAM KPIs 10 3.3.2 General Manager Corporate Sales Profile 12 3.4 Retrieving Exisiting Account 15 3.5 New Account Creation 16 3.6 Product & Services/ Customized Solution 19 3.7 Customized Solution 22 3.8 Customized Solution (Tender) 23 3.9 Customized Solution (Ad-Hoc Sales) 25 3.10 Customized Solution (ICT Facilities) 26 3.11 Customized Solution (Agreements) 28 3.12 Solution Development 30 3.12.1 RFP Detialed Study (HQ)/ Requirment Analysis 31 3.12.2 Viabality of Solution / Last Mile Feasibility 31 3.12.3 Solution Design – Technical Proposal (BoQ with Presentation) 32 3.12.4
SOP Information SOP SOP Title | Corporate Services and Product Development Business Process Re-Engineering | SOP # | PTCL/CS&PD/BPR/SOP/01 | SOP Lead Time | | SOP Status | Approved Under Revision | Originated Prepared by: | PTCL Corporate Services and Product Development Team | Originating Department: | PTCL CS&PD | Originator Head: | EVP CS&PD, Headquarters, Islamabad | Approvals Approvals Required | Names | Signatures | 1. Originator Head | EVP CS&PD, PTCL Headquarters | | 2. Implementation Head-1 | | | 3. Implementation Head-2 | | | 2. Implementation Head-3 | | | 3. Revision No. | Rev-01 | | 4. Revision Date:Rev-01 | March 3, 2011 | | 5. Revision Date:Rev-02 | | | Distribution Distributed To | Enter Departments or Designations 1. EVP CS&PD 2. Information Systems and Information Technology 3. |
* Table of Contents * 1. SOP Information 2 1.1 SOP 2 1.2 Originated 2 1.3 Approvals 2 1.4 Distribution 2 Table of Contents 3 2. Introduction 6 2.1 Purpose 6 2.2 Scope 6 2.3 Glossary 6 3. Process Automation of PTCL Corporate Account Management 8 3.1 Corporate Process Flow 8 3.2 User Profile Creation 9 3.3 Key Account Management 10 3.3.1 KAM KPIs 10 3.3.2 General Manager Corporate Sales Profile 12 3.4 Retrieving Exisiting Account 15 3.5 New Account Creation 16 3.6 Product & Services/ Customized Solution 19 3.7 Customized Solution 22 3.8 Customized Solution (Tender) 23 3.9 Customized Solution (Ad-Hoc Sales) 25 3.10 Customized Solution (ICT Facilities) 26 3.11 Customized Solution (Agreements) 28 3.12 Solution Development 30 3.12.1 RFP Detialed Study (HQ)/ Requirment Analysis 31 3.12.2 Viabality of Solution / Last Mile Feasibility 31 3.12.3 Solution Design – Technical Proposal (BoQ with Presentation) 32 3.12.4