Business Process Management Written Assignment

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MPM 701 Business Process Management (BPM)
Written Assignment

Report Overview & Structure

Executive Summary
This preliminary business report analyse and evaluate why Cullen Creative Cooking Pty Ltd (CCC) is experiencing declined profitability and lower customer responsiveness. The report finds that the current business processes has problems that need to be redesigned and redressed. It offers the business owner several reasons for adopting a BPM approach, such as improving corporate performance and realising strategic goals. An As-Is diagram is drawn to reflect the current processes. It then investigates and proposes solution by using a To-Be diagram which is streamlined and software-based. It also gives special considerations that need to be taken into account to deliver the solution successfully. Some of the limitations include the firm infrastructure may not support the implementation of the ERP systems financially, as well as the current higher computer literacy is required for uneducated staff. The report also provides clear written advice and recommendations for an organisational change through the glasses of BPM, which include automate the process for order placement to shorten lead time, transform the way CCC does business from paper-based to computer-based.

Table of Contents
BPM and Strategy 3
Problem Analysis 4
Proposed Solution 7
Solution Considerations 9
Recommendations 10

BPM and Strategy
According to the case study, the current business processes of Cullen Creative Cooking Pty Ltd (CCC) is problematic as the business is experiencing declining sales and reducing profits. This was partially due to an undeveloped solid marketing strategy. But more importantly, the business owner Jack had not implemented any streamlined and computer based business processes yet still adhered to paper based manual methods. As a result, there is a rise in customer complaints about delays putting customer responsiveness in trouble. Therefore, CCC’s

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